Join our customer service team! Apply today. Grow with us at Security First Bank and find your future in banking. We treat you right.

Looking for a part-time career where you have evenings off to do the things that you enjoy? Do you like a professional office environment with Federal Holidays and Sundays off? We’re looking for friendly, smiling faces to become a part of our customer service team. To be considered, please complete and sign the online application form.

If you haven’t received a link to sign the application, please check your inbox for an email containing a clickable link to create a password and access your account.

For additional information or paper application accommodation, please stop by 400 Braasch Ave, Norfolk, NE 68701 or call 402-371-9388.

Role:

The Customer Service Representative assists customers and potential customers with their banking needs; involving paying and receiving cash and other negotiable instruments, explaining services, setting up new accounts, and responding to problems.

Essential Duties and Responsibilities:

• Receives and processes customer financial transactions, including deposits, withdrawals and loan payments; transfers amount from customer accounts as directed.


• Posts transactions to customer accounts and maintains customer records.


• Welcomes customers and provides routine information concerning services and directs customers to appropriate department for specific information and service.


• Balances cash drawer and daily transactions.


• Assists customer inquiries in person and over the phone.


• Opens new accounts and account maintenance.


• Supports customer online banking inquiries.


• Research (missing items).


• Reviews reports to ensure compliance with government regulations and bank policies are being met.


• Processes ACH and wire transfers.


• Maintains strictest confidentiality.


• Promotes banks services and makes referrals to other bank departments.


• Performs other job-related duties as assigned.

Performance Management:

• Provide informed, prompt, accurate service and support to all customers and associates.


• Process customer transactions in accordance with bank policy.


• Troubleshoot and resolve customer and internal inquiries in a timely and accurate manner.


• Open new accounts and ensuring that all related forms and documents are completed and scanned in a timely matter.