Summary 

Interviews customers and records interview information into computer for customer service by performing the following duties. 

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

• Communicate by phone and email to ensure timely and effective response. Role model the Company’s commitment to customers. 

• Check order entries for accuracy and update orders with rates.

• Order Entry.

• Communicate load changes or issues to Fleet Managers in a timely and accurate manner so that the driver can be advised. 

• Notify Customers locations of upcoming deliveries. 

• Manage damaged freight issues in coordination with Safety/HR and the customer. 

• Exhibit attendance that indicates your commitment to the job; help out and cover for co-workers whenever needed.