Summary:

This job description in no way state or implies that these are the only duties to be performed by an employee occupying this position. This individual may be required to perform other related duties as assigned, to ensure workload coverage. Employee is required to follow any other job-related instructions and to perform any other job-related duties requested by his/her supervisor. This job description is subject to change by the employer as the organization needs and requirements of the job change.

Essential Duties and Responsibilities for Quality:

•Enter and monitor customer orders and ensure orders ship in a timely manner

•Monitor status of orders and coordinate with production and customers

•Handle customer inquiries and complaints

•Provide information about the orders, products and services

•Monitor and adjust stock levels for customers

•Troubleshoot and resolve order and product issues and concerns

•Document and update customer records based on interactions

•Develop and maintain a knowledge base of the evolving products and services and manufacturing processes at TSG Resolute

•Cycle count raw materials

Skills and Qualifications:

•Previous experience in customer service, sales, or other related fields

•Ability to build rapport with clients

•Ability to prioritize and multitask

•Positive and professional demeanor

•Excellent written and verbal communication skills

•Computer knowledge and experience with Microsoft Excel

Education and Experience:

•At least two years of related work experience.

•A high school diploma or equivalent. Some college preferred or post-secondary certificate.