Job Description and Responsibilities:

• Represents the company through telephone contact by answering calls, assisting customers with warranty issues and helping retailers to improve delivery service
• Processes work orders to assist Field Service Technicians, communicates information or updates as needed
• Responds to customer calls and emails regarding service questions
• Interprets and administers Cavco Nappanee Warranty/Service Policy according to its terms and conditions
• Represents Cavco Nappanee professionally and effectively
• Prioritizes and schedules service, minimizing consumer complaints and managing service backlog
• Creates and schedules service and parts requests for factory, contractors and dealers
• Perform a variety of administrative tasks as needed
• Demonstrate a good work ethic based on principles of honesty and integrity
• Maintains office files and ensures accuracy
• Performs various other job duties as assigned and needed  

Qualifications:

• 1 - 2 years experience in customer service
• High School Diploma or equivalent
• Ability to multi-task in a fast paced environment
• Ability to prioritize tasks and self-management
• Effective planning and organization skills
• Experience with MS Word, MS Excel, computer knowledge
• Excellent listening skills and be able to offer solutions to unique situations
• Attention to detail and self-management
• Consistently provide excellence in Customer Service
• Strong communication skills, patience and phone skills
• Empathetic outlook and the ability to work on a team
• Maintain a good attendance record
• Industry knowledge is a plus
• Construction experience is a plus

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