Position Summary

We are seeking a friendly, organized, and dependable Customer Service Representative to join our team. The ideal candidate will have at least two years of office experience, strong communication skills, and a positive attitude. This position plays a key role in supporting customers by processing orders, answering phones, assisting walk-in customers, and handling account payments. The successful candidate will also be willing to take on additional projects and responsibilities as needed.

Schedule

• Monday through Friday


• 8:00 AM – 5:00 PM


• One-hour lunch break

Responsibilities

• Enter and process customer orders accurately and efficiently.


• Answer incoming phone calls and provide excellent customer service.


• Assist walk-in customers with inquiries, product information, and order placement.


• Process payments on customer accounts and maintain accurate records.


• Resolve customer concerns in a professional and timely manner.


• Maintain organized customer files and documentation.


• Communicate effectively with team members and other departments.


• Perform general office and administrative duties as assigned.


• Assist with special projects and additional responsibilities as business needs require.