About the Department

Summary

Under close supervision, this job classification initiates, terminates, and transfers City Water Department account services; processes payments, and resolves customer billing issues for the Finance Department.

Essential Functions

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills.   This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required.  The job description does not constitute an employment agreement and is subject to change at any time by the employer.  Essential duties and responsibilities may include, but are not limited to, the following:

• Provides customer service, information and assistance to customers.
• Resolves problems within the scope of authority using knowledge of the City Ordinances and the policies of the Finance, Utilities, and Public Works Departments.
• Answers calls and emails; gathers details, prioritizes calls for service and determines appropriate personnel to respond; dispatches field personnel pertinent to the information gathered; provides immediate information and assistance as needed.
• Opens and closes accounts; adjusts customer accounts in compliance with all applicable policies, rules and regulations.
• Performs clerical duties, including data entry, filing and record keeping.
• Performs basic math calculations; processes payments; balances and maintains cash drawer; prepares cash reports and deposits.
• Exercises initiative, independent analytical and evaluative judgment, and knowledge of the operations of the work group, to resolve problems and make work process decisions; refers matters requiring policy interpretation to the supervisor for resolution.
• Supports the relationship between the City and the public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; promotes the City goals and priorities, vision, values and complies with all City policies and procedures.
• Maintains absolute confidentiality of work-related issues and City information; performs other duties as required or assigned.

MINIMUM QUALIFICATIONS

Education, Training and Experience Guidelines

• High School Diploma or GED equivalent.
• Customer Service (preferred) OR an equivalent combination of education, training, and experience.
• Bilingual English/Spanish required.  

Knowledge of:

• City organization, operations, policies, and procedures. 
• State and Federal laws and City policies. 

• Proper phone and writing etiquette.

Skill in:

• Operating a personal computer utilizing standard and specialized software.
• Operating a busy phone line to answer calls, listen to voicemails, and return messages. 
• Following money handling and bookkeeping procedures and methods.
• Understanding and communicating verbal and written information in standard English; entering data, and typing.
• Problem solving techniques.
• Providing effective customer service and dealing tactfully and courteously with customers.

LICENSE AND CERTIFICATION REQUIREMENTS

A valid U.S. Driver's License is required.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Work is performed in a standard office environment; it may be required to bend, reach, stoop, and lift objects up to 30 pounds. 

Benefits

The City of Somerton offers the following benefits to Full-time City employees:

ARIZONA STATE RETIREMENT SYSTEM (ASRS) - City employees are automatically enrolled in the Arizona State Retirement System. Employees contribute 11.86% (pre-tax) and the City contributes 11.86% of employee gross wages through automatic deduction. Should an employee terminate City employment, the ASRS funds may be withdrawn or remain until retirement.  Contributions to the ASRS are in addition to FICA (Social Security taxes).

LONG TERM DISABILITY (LTD) - Included through the Arizona State Retirement System. Employees contribute .14% and the City contributes .14% of employee gross wages. LTD contributions are in addition to FICA (Social Security taxes).

SOCIAL SECURITY & MEDICARE - Employees pay a contribution into the Social Security & Medicare System.

WORKER'S COMP. - Insurance coverage for medical expenses and loss of income due to an on-the-job injury is provided by the City of Somerton for all employees.

MEDICAL, DENTAL, and VISION INSURANCE - The City of Somerton is proud to provide medical, dental and vision insurance for its employees which is administered by CapFi.   Employees may choose from two traditional PPO plans or a High-Deductible Health Plan with a Health Savings Account. Dependent premiums are paid one month in advance and are pre-taxed (unless waived).  Additional information regarding medical, dental and vision benefits may be requested from the City's Human Resources Department.

MEXICO MEDICAL and DENTAL INSURANCE (SIARMED) – The city offers full-time eligible employees health insurance and dental plan options through Siarmed. The city will pay a portion of the employee’s cost if the employee enrolls into the plans. The city also contributes a percentage to cover spouse and/or dependents premiums.

LIFE INSURANCE - The City pays 100% of the cost of this MetLife Group Term Life Insurance Plan. $50,000 of Life and Accidental Death & Dismemberment (AD&D) coverage for each benefit eligible employee is provided by the City. Employees may elect, at their cost, additional life insurance for up to 5X their annual salary. Various voluntary insurance policies are available at your cost and may be set up as an automatic payroll deduction. Information is available from the City's Human Resources Department.

HEALTH SAVINGS ACCOUNT - If you choose to enroll in the High Deductible Health Plan (HDHP), you will have an H.S.A. provided by HealthEquity. An H.S.A. is a tax advantaged savings and spending account that can be used to pay for qualified health care expenses. The City contributes $1,400 annually to an employee’s H.S.A. when enrolled in the HDHP. The funds will be contributed in equal monthly installments of $116.67. This contribution will be pro-rated for new hires throughout the year.

EMPLOYEE ASSISTANCE PROGRAM - Provides free counseling sessions for employees and family members, as well as a 24-hour crisis line for emergencies.

PAID TIME OFF (PTO) - This leave is available for regular full-time employees and is paid leave for an employee's personal time off. PTO can be used 90 days after your hire date. PTO accrual varies by the employees’ years of service, with increases at 5, 10, 15, and 20 years of service. New employees accrue 4.62 hours per pay period or 120.12 hours annually.

EXTENDED ILLNESS BANK (EIB) (SICK LEAVE) - Employees are eligible to utilize the extended illness bank immediately following 90 calendar days from their date of hire. The extended illness bank (EIB) is to supplement income for a catastrophic event. EIB may be used in the case of illness, or injury suffered by an employee or for an employee’s immediate family member’s (spouse, child) illness, injury, or death. Two (2) hours per pay period will be credited to the employee’s EIB. A maximum of four hundred eighty (480) hours will be accrued. EIB credits may be used after forty (40) consecutive work hours of incapacitation.

HOLIDAYS - The City recognizes 13 holidays per year. Holiday pay is eight hours per holiday.

New Year's Day

Martin Luther King, Jr. Day (third Monday in January)

President's Day (third Monday in February)

Cesar Chavez Day (Observed on Friday of the last full week in March)

Memorial Day (Last Monday in May)

Juneteenth

Independence Day

Labor Day (First Monday in September)

Veterans Day

Thanksgiving Day

Day After Thanksgiving

½ Day Christmas Eve if Christmas lands on a weekday

Christmas Day

*Other days as may be set by the City Council

DEFERRED COMPENSATION - Employees may participate in a tax-sheltered Annuity Plan (457 Plan) through payroll deduction to provide additional retirement income.

SMOKE-FREE WORK ENVIRONMENT - The City prohibits smoking in, and within a reasonable distance of, all buildings used by the City for the conduct of City business or buildings or facilities used or occupied as workspace by City employees. This includes City owned and operated vehicles. This policy applies to all City employees, volunteers, citizens, and other persons entering or using City owned or operated facilities and/or vehicles.

Supplemental Questions

01

Do you have a High School diploma or GED?

• Yes
• No

02

Do you currently posses a valid US issued Driver's License?

• Yes
• No

03

Are you fluent in both Spanish and English?

• Yes
• No

04

Do you have Customer Service experience OR an equivalent combination of education, training, and experience?

• Yes
• No

05

Please explain your to question 4 here.

06

By selecting “Yes,” I certify that all statements, information, and responses provided by me in this application/request are true, complete, and accurate to the best of my knowledge. I understand that any false, misleading, or incomplete information may result in disqualification from consideration or other administrative action.

• Yes
• No

Required Question

Agency Information

Employer

City of Somerton

Address

143 N State Ave








Somerton, Arizona, 85350