HiringCafe
Posted 3d ago

Customer Service - Temporary Mon-Fri

@ Privia Health
View All Jobs
Charleston or Alabama or Georgia or Idaho or Iowa or Indiana or Kansas or Louisiana or Michigan or Mississippi or Missouri or Nebraska or Nevada or North Carolina or North Dakota or Ohio or Oklahoma or Pennsylvania or South Carolina or South Dakota or Texas or Tennessee or Utah or Virginia or West Virginia or Wisconsin or Wyoming
$14/hrRemoteMultiple Commitments Available
Responsibilities:handling calls, following scripts, resolving issues
Requirements Summary:Customer service experience preferred (3-6 months), basic computer skills, strong phone/verbal communication, age 18+, background check required, BYOD with specified hardware/software and reliable wired internet, availability Mon-Fri shifts between 7:00am-8:00pm CST and first/last business day each month.
Technical Tools Mentioned:Windows 10, Windows 11, Windows Defender
Save
Mark Applied
Hide Job
Report & Hide
Job Description
We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.
 
This particular project is assisting clients with inquiries on debit card incentives, orders, and balances. 
 
This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.
 


We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.
 
This particular project is assisting clients with inquiries on debit card incentives, orders, and balances. 
 
This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.
 


 
Shift differential (extra $1/hr nights & wkds) 
Work hours - Shifts between 7:00am-8:00 pm (CST) ; Work Days - Mon-Fri
Paid Training - typically 2-5 days in length from 8:00am-5:00pm (CST)
Status - Full Time or Part Time Temporary; 16-40 hours per week
Must be available to work on the first and last business day of each month


Qualifications
  • Previous 3-6 months customer service or customer support experience preferred
  • Previous 3-6 months call center or office background experience a plus
  • Basic computer skills
  • Quick learner and able to work independently
  • Strong phone and verbal communication skills along with active listening
  • Must be 18 years of age
  • A background check applicable with state and federal laws will be required


    • Responsibilities
  • Manage large amounts of inbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
  • Access company and client resources provided to accurately handle the call
  • Seize opportunities to upsell products when they arise
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested


    • Bring Your Own Device (BYOD)
  • This position requires you to provide your own equipment and workspace.  
  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) 
    •  
    Hardware/Software Requirements:
     
  • Processor: Intel® Core™ i5-8250U Series or greater
  • Memory: 8GB on Windows 10 or 11 64 bits
  • Screen Resolution: 1280x768 or higher, dual monitors required
  • USB DSP headset
  • Click here for an example
  • No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
  • Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system) Windows Defender will work, no additional software needed
  • Firewall must be enabled (Will be checked prior to allowing login to system)
  • Must be hardwired to your modem or router/ No Wi-Fi or extenders
  • Click her for the BYOD policy for full detailed list of requirements


    •  
    Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.