ROLE AND RESPONSIBILITIES: The Customer Service Representative supports sales staff in maintaining and cultivating relationships, processing quotes and orders, and ensuring sales information is entered into the ERP/CRM systems timely and accurately.
The essential duties and responsibilities include, but are not limited to:
• Maintain active communications with customers and co-workers regarding sales opportunities and status reports. Document communications within CRM.
• Ensure project quotes or proposals are processed within the CRM in a timely manner while being professional, accurate and meeting customer specifications.
• Verify customer-approved quotes are signed are accompanied with company terms and conditions.
• Verify orders are processed timely and accurately within the ERP system.
• Understanding and being familiar with fabricated ductile iron and pump product components, coatings, specifications, and industry standards.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Minimum 2 years of sales experience and willingness to learn and receive instruction.
• Minimum Associate’s degree, Bachelor’s degree preferred.
PREFERRED SKILLS
• Familiarity of Microsoft Office products (Word, Excel, PowerPoint, Outlook).
• Familiarity with ERP Software.
• Strong customer service skills.
• Strong communication skills with internal/external customers.
• Strong attention to detail.
• Strong problem-solving skills.
• Strong organizational skills.
• Punctual, reliable, and cooperative with others.
ADDITIONAL NOTES
• Pre-employment drug testing shall be required.
• All applicants shall be authorized to work in the U.S.
COMPENSATION AND BENEFITS
• After 30 days of employment, employee is eligible for company benefits including medical, dental, vision, sick pay, vacation accruals, and 401(k). Sick pay and vacation accrual begin once employed.