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Posted 2w ago

Customer Support Specialist

@ Vehlo
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Knoxville, Tennessee, United States
RemoteFull Time
Responsibilities:resolving issues, managing tickets, documenting activity
Requirements Summary:0–2 years experience preferred; strong verbal/written communication, Microsoft Office proficiency, organizational skills, school diploma required; processing/software experience preferred; remote workspace and occasional travel (~5%).
Technical Tools Mentioned:Microsoft Office Suite, CRM
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Job Description

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About Vehlo

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other. 

About the Role: 

Our Software Support Specialist acts as the point of first reference by answering software-related questions, managing help desk support ticket requests tickets and software-related production jobs. 

What You’ll Do:

  • Provides software problem resolution, reassignment, or escalates advanced inquiries to appropriate technicians/other departments, in a timely manner 

  • Records data required to analyze problems and track them to final solution 

  • Prepares, presents, and reports related help desk/software problems and help desk activity for management review and action 

  • Demonstrates complete understanding of the software and is able to handle all inquiries regarding the usage of said product 

  • Works closely with management to make sure the scope and direction of product/software is on schedule and on the right course 

  • Acts as a liaison for the sales team to assess the response and suitability of current promotional material, ensuring printed promotional material is being optimally utilized 

  • Documents all work activity performed in the company CRM to ensure necessary individuals within the Company are notified of the activity performed 

  • Other Software Support Agent-related duties, as assigned 

  • Travel requirement: 5% of travel or less required 

Duties, responsibilities, and activities may change at any time with or without notice, provided such changes remain consistent with applicable labor laws.