Job Summary:

Experienced professional specializing in data segmentation, processing, and list management for direct marketing and merge purge campaigns. Skilled in leveraging CRM data, working with complex matching logic, and applying business rules to optimize performance. Adept at delivering high-quality, on-budget, and on-time results while building strong client relationships and ensuring exceptional service. Proven record of accomplishment of implementing process improvements and automation to enhance operational efficiency. Strong technical proficiency with data integration and cleansing tools, combined with the ability to collaborate effectively with both technical and non-technical stakeholders. This is a senior role that will require delivering large-scale process improvement efforts that span across the team and services.

This full-time, salaried position US-based remote role.

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest marketing, data and fundraising company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.

Check out www.WeAreMoore.com for more information.

Your Impact:

• Accountable for maintaining a high degree of Client Satisfaction that includes internal team partners as “Clients” 
• Accurately records business metrics Time Tracking, Quality, and Billing per established business and team policies  
• Challenges the status quo for implementing process improvement at an individual level while also recommending improvements at the team level.  
• Develop strong relationships with both internal and external partners while balancing client satisfaction against strong service delivery 
• Effectively communicates project status and risks in a timely fashion to leadership and account manager 
• Ability and willingness to adopt and contribute to change while avoiding change for the sake of change 
• Balances the needs of the business, clients, and team, applying business acumen to decision-making 
• Ensures comprehensive, clear, and accurate documentation of assigned work. 
• Identifies risk of challenges and conflicts, escalating them to management for remediation. 
• Completes other job-related tasks as assigned.  

Your Profile:

• Previous experience in Non-Profit Donor Fundraising Acquisition Merge-Purge preferred.  
• A bachelor's degree in a related field or equivalent experience.  
• A strong professional background in segmentation, list pulls, data hygiene, and data processing services. 
• Experience with SQL and the ability to successfully work with disparate data across multiple sources using multiple tools: E.g., SSIS, SSMS, Alteryx. 
• An in-depth understanding of donor management, data services, data processing, and analytics. 

Your Skills:

• Exceptional verbal and written communication skills.  
• The ability to work cooperatively with your peers and management team. 
• A high level of organization and a keen eye for detail.  
• An ability to simultaneously manage multiple projects while demonstrating the competency to prioritize and meet timelines. 
• Experience working with structured and unstructured data. 
• An ability to troubleshoot errors and overcome technical challenges. 
• Provable experience in process improvement and quality control practices and methodologies. 
• Maintains self-awareness in interactions and fosters strong relationships, especially during conflicts. 
• Adept at working with changing landscapes and resisting stagnation due to the number of details or challenges. 

Joining Moore, You Will:

• Do meaningful, life-changing work every day by supporting the nation’s most beloved nonprofits and service organizations.  
• Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
• Collaborate with industry subject matter experts among over 5,000 employees across the enterprise.   
• Earn a competitive salary and have access to comprehensive health, wellness, and retirement benefits.
• Enjoy paid holidays and generous paid time off, ensuring you have the time and space to recharge and pursue your other passions.

Moore’s Commitment to Candidates:

Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Moore is also committed to compliance with all fair employment practices regarding citizenship and immigration status.