Posted 3w ago

Dealership Support Associate

@ Dimmick Group Peterbilt
Colchester, Vermont, United States
OnsiteFull Time
Responsibilities:supporting operations, assisting customers, managing inventory
Requirements Summary:Provide parts and service support including parts counter and warehouse tasks, customer service, inventory system use, answering phones, creating repair orders, updating customers, and processing payments.
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Job Description
Lucky’s Truck & Trailer Sales – Dimmick Peterbilt Group
Dealership Operations Associate (Colchester, VT - FT/Hourly)
Every mile, every delivery, every job site—goods move because trucks and trailers stay on the road.  Over 40 years ago, Russell “Lucky” Dimmick had a vision: build a one-stop, full-service truck and trailer organization that supports the hardest-working men and women in transportation. A business built on reliability, craftsmanship, and pride in keeping America moving.
 
That vision became Lucky’s Truck & Trailer Sales and Dimmick Group Peterbilt.
Since 1986, we’ve grown into the leading truck and trailer sales, supply, and repair organization in the Northeast, representing some of the most respected names in the truck, trailer, plow, and attachment industries. With more than 10 locations across multiple states, our team stands behind the drivers, fleets, and businesses that power the American economy—mile after mile.
 
Now, we’re looking for a Dealership Operations Associate to join our growing team.
This isn’t just a job turning wrenches. It’s a role where your skills directly keep trucks and trailers safe, reliable, and on the road. You’ll be part of a team that diagnoses, repairs, and maintains the equipment that keeps supply chains moving and communities running.
If you have what it takes to be part of the Northeast’s leading truck and trailer sales, supply, and repair company… read on.
 
As a Dealership Operations Associate with Lucky’s Truck and Trailer Sales & Dimmick Group Peterbilt, you will be responsible for:
 
Essential Functions:
Parts Department:
  • Will be trained to support the parts department in several positions ranging from warehouse to Parts Counter.
  • Ensure that all customers are greeted as they come into the Dealership.
  • Work with customers to ensure that their requests are met and provide customer service throughout the entire interaction.
  • Ability to understand inventory systems
  • Understanding warehouse functionality and process
  • Ensuring that orders are picked and placed parts for either delivery or pick-up.
  • Ability to maintain high customer satisfaction to keep commercial trucks on the road.
Service Department:
  • Wil be trained to support the Service Department if the Service Advisor is not available; will not replace this role but will be able to support in a high-level capacity.
  • Ability to answer the phones, dialogue with customers by obtaining the appropriate information to pass onto service team or to create Repair Orders as needed.
  • Update customers on vehicle status, delays, or additional required repairs, and ensure a seamless hand-off when the truck is ready.
  • Close out work orders, explain the diagnoses and charges, process payments, and ensure customer satisfaction.
 
We offer a competitive benefits package with Benefits starting after 30 days and PTO for the much needed R&R. 

Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills