PIPECARE Group is looking for an experienced Debt Collection Specialist to join our team in Amman, Jordan.
By providing technology and service focused solutions to the international arena of the oil and gas industry, the PipeCare Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 20 years.
Industry/sector: Oil & Gas / In Line Inspection services.
Debt Collection Specialist is responsible for contacting customers to collect outstanding payments, maintaining accurate records of collection activities, negotiating payment plans, and ensuring timely resolution of overdue accounts while maintaining positive customer relationship.
Key Responsibilities & Authorities
Collections Execution:
By providing technology and service focused solutions to the international arena of the oil and gas industry, the PipeCare Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 20 years.
Industry/sector: Oil & Gas / In Line Inspection services.
Debt Collection Specialist is responsible for contacting customers to collect outstanding payments, maintaining accurate records of collection activities, negotiating payment plans, and ensuring timely resolution of overdue accounts while maintaining positive customer relationship.
Key Responsibilities & Authorities
Collections Execution:
- Own and manage the full receivables ledger for assigned accounts, from invoice issuance to cash receipt.
- Proactively contact clients to follow up on outstanding invoices, using structured escalation protocols.
- Monitor payment milestones and contractual triggers, coordinating with the Commercial Manager on status.
- Identify and resolve invoice disputes, discrepancies, or acceptance bottlenecks in coordination with Operations and Sales.
- Maintain a live aging report (30/60/90/120+ days) and present weekly to the CFO.
- Work closely with Commercial Manager to align collection activity with contract milestones, variation orders, and client acceptance status.
- Coordinate with project managers and field teams to accelerate acceptance report submission.
- Track early-payment incentive program (5% discount / 15 days, 2% / 30 days) and communicate eligibility to clients.
- Flag commercially sensitive accounts requiring escalation to senior management or legal.
- Build and document the Group's debt collection process from scratch: escalation matrix, contact cadence, legal referral thresholds.
- Produce monthly collections report for the CFO with aging analysis, cash forecast, and recovery outlook.
- Liaise with legal counsel where required for pre-litigation or litigation-stage accounts.
- Track DSO by entity, by market, and by client — feed into the monthly MIS package.
- 6+ years in debt collection, credit control, or AR management.
- Proven track record collecting from government-linked entities, NOCs, or large corporates in the Middle East.
- Arabic (native/fluent) + English (professional), both are mandatory.
- Deep understanding of invoice-to-cash cycle and milestone-based billing.
- Experience building or formalizing a collections process, not just following one.
- Proficiency in Excel and ERP-based AR modules.
- Experience in oilfield services, engineering, or project-based industries.
- Familiarity with KSA, UAE, Iraq, or Egypt collections environments specifically.
- French language skills (for North African market exposure).
- Knowledge of legal enforcement mechanisms across MENA jurisdictions.
- Prior exposure to Dynamics 365, Odoo, or similar ERP.
- Experience working across multiple currencies and legal entities.