1.            POSITION SUMMARY

              

The Delivery Driver is responsible for the safe and timely transportation of goods to clients on a designated route. This position verifies daily manifest, loads and unloads trucks accordingly, and makes its stops efficiently. The Delivery Driver serves as a public representative of the company’s brand and is responsible for providing excellent customer service and professionalism at all times.

 

This vacancy is for the company’s downtown Baltimore route, which includes navigating and driving throughout a downtown environment for the duration of each shift.

 

2.            POSITION EXPECTATIONS

• Collect, check, and load all the day’s orders listed on their daily delivery manifest.
  
  
  
  
  • Check all paperwork against Jump Track manifest and determine best route order.
  
  
  • Check and load all outgoing bulk paper and water jugs.
  
  
  • Ensure load is secure, cannot shift and will not fall over during transportation.
  
  
  • Audit any outgoing White Glove orders and request changes as necessary.
  
  
  • Mark all problems on the daily PDL and return to Customer Service for follow-up.
  
  
  
  


• Deliver all outgoing product to our customers and handle open pick-up requests.
  
  
  
  • Maximize route and delivery efficiency while providing excellent customer service.
  
  
  • Use Jump Track delivery software and tablet to collect Proof of Delivery information for all items delivered or picked-up.
  
  
  • Maintains compliance with all company guidelines and company established delivery standards.
  
  
  • Keep Customer Service and Driver Supervisor apprised of special situations that arise throughout the day.
  
  
  • Field calls from Customer Service and Management and make accommodations for special requests as necessary.
  
  
  
  


• Process all customer returns and undelivered items nightly.
  
  
  
  • Palletize all empty water jugs, used toner cartridges, and returned merchandise in accordance with local policies.
  
  
  • Report any undelivered orders and pick-up issues to Supervisor.
  
  
  
  


• Keep up with general paperwork requirements.
  
  
  
  • Maintain up-to-date Vehicle checklist and report problems to Supervisor.
  
  
  • Submit all water spiffs, productivity reports, etc. in a timely manner.
  
  
  
  


• Ensures all product is delivered effectively, efficiently, and with high customer satisfaction


• Verifies that staged product matches daily manifest and promptly communicates any needed adjustments


• Performs basic carrying, lifting, and moving functions


• Delivers all outgoing product to clients and handles open pick-up requests


• Processes all customer returns and undelivered items daily


• Maintains up-to-date vehicle checklist and reports concerns to management


• Maintains a safe and clean vehicle and working environment by complying with policies, procedures, and regulations
  
  
  
  • Understands all company safety guidelines and protocols outlined in the Safety Handbook
  
  
  • Follows up on vehicle maintenance and inspections according to federal, state, and company guidelines
  
  
  
  


• Inspects product thoroughly for concealed damages and reports any findings according to company procedure


• Carefully handles, lifts, carries, loads, secures, and unloads materials, products, and tools on and off box trucks between storage locations and client worksites


• Mindfully shows care at worksites, including responsible treatment of client property and facilities:
  
  
  
  • Ensures a professional finish at worksites by reasonably tidying, cleaning, and picking up debris;
  
  
  • Cleans and wipes down all product, empties drawers (except instructions for customer), and removes tape and packing materials;
  
  
  • Ensures no damage to client property or goods, whether item is preexisting or part of installation;
  
  
  • Participates in a tidy workspace by removing trash, obstacles, and hazards throughout the workday;
  
  
  • Confirms no product, materials, or tools are unintentionally left behind at worksite
  
  
  
  


• Maintains and uses company equipment appropriately, responsibly, and safely without damage or loss


• Uses safe and careful carrying and transportation techniques at all times, especially while carrying on stairs or performing a team lift


• Appropriately wraps and secures all product to minimize the risk of damage


• Collects supporting materials as needed, such as pictures for warranty claims or client signatures


• Visits client sites as assigned and delivers product efficiently and effectively


• Mindfully shows care at client sites, including responsible treatment of client property and facilities:
  
  
  
  • Ensures professionalism at client locations, especially during interactions or in the manner of delivery;
  
  
  • Ensures no damage to client property or goods, whether item is preexisting or part of the delivery;
  
  
  • Checks own work after each project before leaving the client site to ensure quality;
  
  
  • Confirms nothing was unintentionally left behind at a client’s site
  
  
  
  


• Collects supporting materials as needed, such as pictures for warranty claims or client signatures


• Maintains and uses company equipment appropriately, responsibly, and safely without damage or loss


• Uses safe and careful carrying and transportation techniques at all times, especially while carrying on stairs or on uneven ground or ramps


• Carefully handles, lifts, carries, loads, secures, and unloads materials, products, and tools on and off company vehicles and between storage locations and client sites


• Coordinates with Delivery management to confirm daily route based on client locations as needed


• Inspects product thoroughly for concealed damages; reports any findings according to company procedure


• Collects, checks, and loads all the day’s delivery product
  
  
  
  • Checks and loads all outgoing goods and requests changes as necessary
  
  
  • Ensures load is secure and cannot shift or fall in transit
  
  
  • Appropriately wraps and secures all product to minimize the risk of damage
  
  
  • Marks any issues and reports to management
  
  
  
  


• Delivers all outgoing product to clients and handles open pick-up requests


• Processes all customer returns according to company procedure


• Promptly communicates any delivery concerns or issues and secures client signature according to company procedures


• Reports any undelivered orders and pick-up issues to supervisor daily


• Receives calls from the internal team and makes accommodations for special requests as necessary


• Meets company standards for attendance and punctuality


• Maintains a safe and clean vehicle and working environment by complying with policies, procedures, and regulations
  
  
  
  • Understands all company safety guidelines and protocols outlined in the Safety Handbook
  
  
  • Maintains up-to-date vehicle checklist and reports concerns to management
  
  
  • Follows up on vehicle maintenance and inspections as needed according to federal, state, and company guidelines
  
  
  • Monitors own driving statistics provided by management from geo monitoring and ensures safety compliance.
  
  
  
  


• Maintains compliance with all company guidelines and company established standards


• Maintains clear and timely communication with management, including updates and concerns


• Builds a familiarity with the company’s product, including brands, specifications, finishes, and descriptions


• Maintains customer confidence and protects operations by keeping information confidential


• Other duties as assigned

              

3.            SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.