Dental Patient Care Representative

General Statement of Duties:
Responsible for many aspects of preparing, scheduling, and fee collection of patients and clients in the clinic setting.

Supervision Received: Reports to CHC Integrated Dental Practice Manager.

Supervision Exercised: None.

Essential Functions:
1.    Is responsible for scheduling and collecting financial data and fee collection for clients and patients accessing services at the clinic.
•    Interviews patients, clients, and relatives to obtain identifying information and other data required for admission to services.
•    Assigns patients and clients to appropriate programs and provider when scheduling appointments.
•    Prepares fee collection, billing, and necessary paperwork when visits are complete; rescheduling as needed or requested. Collect fees for various clinics and post to appropriate program.  Provide receipts to clients and patients as requested.
•    Prepare daily deposit report as needed.

2.    Provides high quality customer service to visitors, peers, clients, and patients in person, through electronic communication, and on the telephone.
•    Receives questions from clients, patients, family members, providers, and other organizations and follows established procedures to provide answers or refer calls to appropriate staff.
•    Greets visitors to the agency and assists them as appropriate.
•    Acts as a central access point for agency wide needs.

3.    Performs general office duties as assigned.
•    Post marks outgoing mail and distributes in-coming mail every day.
•    Assist with word processing and requested administrative tasks.

This description of essential functions is intended to provide only basic guidelines for meeting each responsibility. Additional responsibilities may be added, as appropriate.

Education:
High school graduate or equivalent required. Bilingual preferred, not required. 

Experience:
1.    Two years previous experience in medical setting with practice management systems and electronic medical records preferred, not required.
2.    Excellent customer service, computer skills, and experience with a multi-line phone system required.
3.    Ability to stay organized and multitask efficiently preferred.    

Working Conditions:
1.    Job involves sitting for 80% of workday, excluding breaks and lunch. Rest of time is spent standing, reaching, or bending to retrieve various charts etc. Busy medical clinic with many distractions and constant interruptions.
2.    This position has been classified as Patient-Facing, a position in which the incumbent could reasonably be expected to routinely interact with patients and/or patient family members. Employees in Patient-Facing positions are exposed to healthcare conditions that may require additional training, immunizations, and use of Personal Protective Equipment (PPE).

This description is intended to describe the essential job functions and the essential requirements for the performance of this job.  It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified.  Other functions may be assigned, and management retains the right to add or change the duties at any time.