HiringCafe
Posted 1w ago

Deposit Operations Representative

@ GNB Bank
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Manchester or Ackley or Grundy Center
OnsiteFull Time
Responsibilities:processing deposits, reconciling accounts, supporting customers
Requirements Summary:High school diploma required; 1–3 years data processing, accounting, or financial services experience preferred. Must handle confidential information, communicate clearly, support customers, and use bank systems for transaction processing and reconciliation.
Technical Tools Mentioned:E-Corp
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Job Description

Position Summary:



Responsible for a variety of duties related to monitoring, processing, and maintaining deposit operations functions. Provides a high level of service in responding to customer and employee inquiries through various communication channels. Supports operational efficiency, ensures accuracy of transactions, and promotes bank products and services through appropriate referrals.





Supervisory Authority: None





Working Relationships – Internal: Works closely with deposit operations staff and employees across all locations to support operational functions and resolve issues.





Working Relationships – External: Frequent contact with customers via phone and email. Works with the bank’s core provider and correspondent banks to complete operational processes.



 



 



MAJOR DUTIES – ESSENTIAL



1. Deposit Operations Processing




  • Performs a wide range of duties related to deposit accounts, including processing NSF items, stop payments, account maintenance, and recordkeeping functions. Ensures accuracy and compliance with bank policies and procedures.



 



2. Transaction Processing & Reconciliation




  • Processes wire transfers, ACH files, returned items, cash letter adjustments, levies, and garnishments. Reconciles general ledger and correspondent bank accounts; researches discrepancies and makes correcting entries as needed.



 



 



3. Customer & Employee Support




  • Responds to inquiries, research requests, and operational issues from both customers and employees. Maintains strong internal communication to resolve issues accurately and efficiently.



 



4. Operational Support & Systems




  • Supports debit card maintenance, dispute processing, remote deposit verification, and E-Corp system processing. Assists with maintaining overnight funds position and reserve requirements.



 



5. Compliance & Controls




  • Ensures all transactions follow bank policies, procedures, and regulatory requirements. Completes verifications and maintains documentation to support audit and compliance needs.





This job description is intended to outline the essential functions of the position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may be added, changed, or reassigned as business needs evolve.