Job Details
Job ID: 5823286
Application Deadline: Posted until filled
Re-Posted: Jul 10, 2026
Starting Date: Immediately
Locations
Technology - Troy, Missouri
Job Description
OPEN POSITION: DEVICE MANAGEMENT SPECIALIST
STARTING PAY RATE: $25.63 HR
PRIMARY FUNCTION:
The Device Management Specialist works collaboratively within the Technology Services team to ensure the seamless operation, deployment, and optimization of all district-owned technology. This role is essential for providing technical expertise, oversight, and project coordination to manage the district’s 1:1 iPad initiative and staff hardware fleet, including MacBooks, iMacs, and iPads. The Specialist serves as the primary administrator for the district’s Mobile Device Management (MDM) platform and Apple School Manager, ensuring all hardware is securely configured, properly provisioned, and aligned with educational goals. With a strong focus on asset lifecycle management, large-scale device deployment, and collection for students and staff, the Device Management Specialist contributes to the success of district-wide programs, while working closely with vendors and third-party partners. The Device Management Specialist works within a team environment to support the various technological needs of the district.
Essential Duties and Responsibilities
- MDM and Apple School Manager Administration: Serve as the primary account administrator for the district’s Mobile Device Management (MDM) platform and Apple School Manager. Manage device enrollments, profiles, configuration policies, and app deployment to ensure smooth and secure operations.
- 1:1 iPad Initiative Fleet Management: Oversee the lifecycle of all student iPads, including initial staging, operating system updates, policy enforcement, and final retirement or recycling of assets.
- Staff Hardware Optimization: Specialize in configuring, provisioning, and supporting hardware used by staff members based on their specific roles, including MacBooks, iMacs, and iPads. Ensure proper functionality and specialized software delivery.
- Deployment and Collection Operations Management: Serve as a technical expert during the planning of district-wide device distribution and collection cycles. Assists in organizing, managing, and executing the ongoing, daily onboarding and offboarding of devices for individual student enrollment changes (e.g., mid-year registrations or withdrawals) and staff transitions (e.g., new hires, retirements, or role changes) throughout the school year.
- Asset Tracking and Inventory Management: Assists with maintaining precise inventory records of all district technology assets within the tracking system. Conduct regular audits to ensure accountability for hardware assigned to students and staff.
- Liaison with Third-Party Partners and Vendors: Act as a point of contact for technical issues related to device warranties, AppleCare, and MDM service providers. Work directly with external vendors to coordinate hardware repairs, parts sourcing, and replacements.
- District and Building Projects: Contribute to district-wide and building-specific technology initiatives. Collaborate with the Technology Services team to ensure that device deployment strategies align with the broader needs of the district.
- Hardware Support for Technicians: Provide Tier 2/Tier 3 technical assistance and escalation support to district technicians for complex device management, operating system deployment, and MDM enrollment issues.
- Troubleshooting Technological Issues: Diagnose and resolve complex technological issues across macOS and iOS platforms. Provide timely solutions to minimize classroom disruption and ensure continuity of learning services.
- Hardware and Software Installation: Assemble, install, configure, and test hardware and software products. Ensure devices are properly configured with required profiles and restrictions before deployment to users.
- Technical Assistance and User Support: Provide ongoing technical assistance to users, offering guidance and troubleshooting support on device functionality, Apple IDs, and core application usage.
- Research and Recommendation of Device Solutions: Research and evaluate new device management methodologies, hardware accessories (such as protective cases and charging solutions), and MDM features to enhance the district's capabilities.
- Optimization of Resources: Assist in the implementation of best practices and strategies to optimize the use of available hardware assets, minimizing device loss and improving overall fleet efficiency.
- Helpdesk Request Management: Respond to and complete Helpdesk requests in a timely and efficient manner, ensuring that device management and deployment issues are resolved according to district priorities.
- Independent Work and Supervision: Demonstrate the ability to work independently with minimal supervision. Take initiative in managing daily responsibilities, coordinating large-scale deployments, and resolving technical challenges.
- Effective Communication: Communicate clearly and professionally with colleagues, students, vendors, and the public. Ensure that all stakeholders are informed and supported in a timely manner regarding device deployment schedules and policies.
- Organization and Attention to Detail: Maintain a high level of organization and strict attention to detail in all aspects of work, from tracking serial numbers to configuring sensitive MDM security profiles.
- Professional Growth and Enthusiasm for Profession: Actively participate in professional growth activities to continuously enhance technology skills, particularly regarding the Apple ecosystem and MDM trends. Demonstrate enthusiasm and passion for the technology profession.
- Follows Policies and Procedures: Adhere to the policies and procedures of the school district.
- Attendance: Maintain regular attendance in accordance with district requirements.
- Confidentiality & Integrity: Maintain confidentiality (especially regarding student data and device assignments) and uphold unquestionable integrity in all professional interactions and tasks.
- Professionalism and Conduct: Uphold a professional demeanor in all interactions, maintaining a positive attitude and respectful communication with students, staff, and the public. Represent the district in a professional manner at all times.
- Overtime and Additional Duties: Be available to work overtime as needed to support district operations (particularly during peak deployment and collection windows). Perform other duties and responsibilities as assigned by the supervisor.
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- High school diploma or equivalent required.
- Advanced technical certification required or must be actively pursuing required certifications.
- Minimum of five (5) years of experience supporting the Apple ecosystem and managing Apple devices through a Mobile Device Management (MDM) system.
- Ability to obtain and maintain required industry certifications, including:
- Apple Certified Support Professional (ACSP)
- Apple Certified IT Professional (ACITP)
- CompTIA A+ Certification (Core 1 and Core 2)
Preferred Qualifications:
- Bachelor’s or master’s degree in technology, information systems, education technology, or a related field preferred, but not required.
- Experience working in a K–12 school district or educational technology environment preferred.
Ongoing Professional Expectations:
The successful candidate will be expected to obtain and maintain required certifications and continue professional learning to remain current with Apple technologies, device management systems, cybersecurity practices, and emerging educational technology trends.
Position Type: Full-Time
Salary: $25.63 Per Hour
Job Requirements
Citizenship, residency or work visa required
Job ID: 5823286
Application Deadline: Posted until filled
Re-Posted: Jul 10, 2026
Starting Date: Immediately
Locations
Technology - Troy, Missouri
Job Description
OPEN POSITION: DEVICE MANAGEMENT SPECIALIST
STARTING PAY RATE: $25.63 HR
PRIMARY FUNCTION:
The Device Management Specialist works collaboratively within the Technology Services team to ensure the seamless operation, deployment, and optimization of all district-owned technology. This role is essential for providing technical expertise, oversight, and project coordination to manage the district’s 1:1 iPad initiative and staff hardware fleet, including MacBooks, iMacs, and iPads. The Specialist serves as the primary administrator for the district’s Mobile Device Management (MDM) platform and Apple School Manager, ensuring all hardware is securely configured, properly provisioned, and aligned with educational goals. With a strong focus on asset lifecycle management, large-scale device deployment, and collection for students and staff, the Device Management Specialist contributes to the success of district-wide programs, while working closely with vendors and third-party partners. The Device Management Specialist works within a team environment to support the various technological needs of the district.
Essential Duties and Responsibilities
- MDM and Apple School Manager Administration: Serve as the primary account administrator for the district’s Mobile Device Management (MDM) platform and Apple School Manager. Manage device enrollments, profiles, configuration policies, and app deployment to ensure smooth and secure operations.
- 1:1 iPad Initiative Fleet Management: Oversee the lifecycle of all student iPads, including initial staging, operating system updates, policy enforcement, and final retirement or recycling of assets.
- Staff Hardware Optimization: Specialize in configuring, provisioning, and supporting hardware used by staff members based on their specific roles, including MacBooks, iMacs, and iPads. Ensure proper functionality and specialized software delivery.
- Deployment and Collection Operations Management: Serve as a technical expert during the planning of district-wide device distribution and collection cycles. Assists in organizing, managing, and executing the ongoing, daily onboarding and offboarding of devices for individual student enrollment changes (e.g., mid-year registrations or withdrawals) and staff transitions (e.g., new hires, retirements, or role changes) throughout the school year.
- Asset Tracking and Inventory Management: Assists with maintaining precise inventory records of all district technology assets within the tracking system. Conduct regular audits to ensure accountability for hardware assigned to students and staff.
- Liaison with Third-Party Partners and Vendors: Act as a point of contact for technical issues related to device warranties, AppleCare, and MDM service providers. Work directly with external vendors to coordinate hardware repairs, parts sourcing, and replacements.
- District and Building Projects: Contribute to district-wide and building-specific technology initiatives. Collaborate with the Technology Services team to ensure that device deployment strategies align with the broader needs of the district.
- Hardware Support for Technicians: Provide Tier 2/Tier 3 technical assistance and escalation support to district technicians for complex device management, operating system deployment, and MDM enrollment issues.
- Troubleshooting Technological Issues: Diagnose and resolve complex technological issues across macOS and iOS platforms. Provide timely solutions to minimize classroom disruption and ensure continuity of learning services.
- Hardware and Software Installation: Assemble, install, configure, and test hardware and software products. Ensure devices are properly configured with required profiles and restrictions before deployment to users.
- Technical Assistance and User Support: Provide ongoing technical assistance to users, offering guidance and troubleshooting support on device functionality, Apple IDs, and core application usage.
- Research and Recommendation of Device Solutions: Research and evaluate new device management methodologies, hardware accessories (such as protective cases and charging solutions), and MDM features to enhance the district's capabilities.
- Optimization of Resources: Assist in the implementation of best practices and strategies to optimize the use of available hardware assets, minimizing device loss and improving overall fleet efficiency.
- Helpdesk Request Management: Respond to and complete Helpdesk requests in a timely and efficient manner, ensuring that device management and deployment issues are resolved according to district priorities.
- Independent Work and Supervision: Demonstrate the ability to work independently with minimal supervision. Take initiative in managing daily responsibilities, coordinating large-scale deployments, and resolving technical challenges.
- Effective Communication: Communicate clearly and professionally with colleagues, students, vendors, and the public. Ensure that all stakeholders are informed and supported in a timely manner regarding device deployment schedules and policies.
- Organization and Attention to Detail: Maintain a high level of organization and strict attention to detail in all aspects of work, from tracking serial numbers to configuring sensitive MDM security profiles.
- Professional Growth and Enthusiasm for Profession: Actively participate in professional growth activities to continuously enhance technology skills, particularly regarding the Apple ecosystem and MDM trends. Demonstrate enthusiasm and passion for the technology profession.
- Follows Policies and Procedures: Adhere to the policies and procedures of the school district.
- Attendance: Maintain regular attendance in accordance with district requirements.
- Confidentiality & Integrity: Maintain confidentiality (especially regarding student data and device assignments) and uphold unquestionable integrity in all professional interactions and tasks.
- Professionalism and Conduct: Uphold a professional demeanor in all interactions, maintaining a positive attitude and respectful communication with students, staff, and the public. Represent the district in a professional manner at all times.
- Overtime and Additional Duties: Be available to work overtime as needed to support district operations (particularly during peak deployment and collection windows). Perform other duties and responsibilities as assigned by the supervisor.
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- High school diploma or equivalent required.
- Advanced technical certification required or must be actively pursuing required certifications.
- Minimum of five (5) years of experience supporting the Apple ecosystem and managing Apple devices through a Mobile Device Management (MDM) system.
- Ability to obtain and maintain required industry certifications, including:
- Apple Certified Support Professional (ACSP)
- Apple Certified IT Professional (ACITP)
- CompTIA A+ Certification (Core 1 and Core 2)
Preferred Qualifications:
- Bachelor’s or master’s degree in technology, information systems, education technology, or a related field preferred, but not required.
- Experience working in a K–12 school district or educational technology environment preferred.
Ongoing Professional Expectations:
The successful candidate will be expected to obtain and maintain required certifications and continue professional learning to remain current with Apple technologies, device management systems, cybersecurity practices, and emerging educational technology trends.
Position Type: Full-Time
Salary: $25.63 Per Hour
Job Requirements
Citizenship, residency or work visa required