The Charlotte Director of Business Operations opportunity is focused on leading 19 sellers and a local portfolio consisting of a customer base where 30% of the business is made up of national accounts supported by DNA partners, while the DBO owns and drives strategy across remaining enterprise customers in the Charlotte market. These accounts range from successful long-term partnerships to others that present large growth opportunities that require a consistent sales strategy to combat current barriers to entry. The role plays a central part in shaping how we show up to these customers, especially across Financial Services, while also supporting growth in Healthcare, Manufacturing, and Technology. Success in this role depends on strong partnership with talent delivery leadership to align strategy, ensure scalability, and drive a consistent, high-quality customer experience. In addition, there is a heavy focus on SDR development, with roughly 50% of the team coming through the SDR program, requiring ongoing coaching, structure, and intentional development to build a strong pipeline of future sellers.

The Director of Business Operations (DBO) drives market growth by leading a team of approximately 19 Account Managers, Strategic Account Managers, and Sales Development Representatives while scaling services across key verticals, expanding the customer footprint, and increasing pipeline velocity. The DBO ensures consistent services and staffing growth while owning local culture, leadership development, hiring, operational discipline, and organizational alignment.

Essential Duties & Responsibilities

Services‑Led Growth & Vertical Expansion

• Lead with a services‑first strategy, ensuring Account Managers adopt TGS offerings and consistently execute services‑led discovery.
• Expand services across all verticals
• Leverage MSP partnerships to enhance scale, efficiency, and delivery throughput.
• Engage deeply in understanding the customer base and collaborate to shape customer strategy aligned to vertical and divisional priorities.
• Collaborate with fellow Directors to ensure strategic alignment of sales talent across the region.

Staffing Growth & New Customer Acquisition

• Drive staffing growth, market share expansion, and client count growth.
• Ensure ongoing new customer creation through consistent Prospect & Interest execution.
• Align sales talent and territory coverage to vertical and divisional strategy for optimized market penetration.

Pipeline Velocity, Sales Execution & Conversion Discipline

• Lead the team in achieving business performance goals through disciplined sales execution.
• Increase pipeline velocity by removing stalls and improving early‑stage conversion through strong qualification, discovery, and execution rigor.
• Strengthen the AM/Recruiter partnership with clear expectations, defined roles, and consistent territory execution plans.
• Drive accountability for conversion discipline across all stages of the sales lifecycle.

Operating Mechanisms & Market Planning

• Establish and maintain strong operating processes aligned to the Annual Operating Plan (AOP).
• Manage resources effectively to support growth, delivery, customer outcomes, and organizational objectives.
• Ensure the local team is aligned to organizational goals, strategy, and core values through clear and consistent communication.
• Build collaborative, cross‑functional partnerships throughout the organization to maximize outcomes and leverage matrix expertise.
  
  

Leadership, Mentorship, Hiring & Culture

• Lead and develop a team of 19 Account Managers, SAMs, and SDRs with clarity, accountability, and a focus on excellence.
• Own hiring discipline and deliver all hiring targets aligned with the AOP.
• Identify, hire, assess, and develop Sales Trainees and emerging talent.
• Build and maintain a strong leadership bench capable of sustaining market and organizational growth.
• Lead intentional mentorship, coaching, and leadership development to fuel the pipeline, including Leader Lab readiness.
• Foster a culture aligned to TEKsystems core values
• Establish and maintain high standards for performance across all roles.

Required Education & Experience

• Bachelor’s Degree preferred; equivalent experience considered.
• Strong organizational and communication skills with a successful track record in technology talent delivery and services.
• Ability to provide leadership across diverse employee groups and business functions to drive alignment and execution of organizational strategy.
• Experience in leadership development programs preferred.

Competencies

Success profile available:

https://degreed.com/plan/1944812#/

Benefits: https://www.teksystems.com/en/careers/benefits

Position will be accepting applicants until Wednesday, June 24^th.

The company and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other protected characteristic.