At ACHC, we’re more than just a healthcare provider—we’re a team that cares about our patients and our communities. As a Federally Qualified Health Center and licensed primary care clinic, we offer a wide range of services to keep families healthy, including medical and dental care, plus specialties like Chiropractic, Internal Medicine, Neurology, Pediatrics, Psychology, Podiatry, and Optometry.

With clinics across Fresno, Kings, and Tulare counties, we’re proud to make quality care accessible to everyone. When you join ACHC, you’re joining a mission-driven team that values collaboration, compassion, and growth.

RESPONSIBILITIES

The Director of Operations plays a significant role in developing, designing, and improving the systems that deliver the best medical treatment.  Provides leadership and direction to health services operations. Responsible for overall clinical operations, including:  medical/dental support, Behavioral Health,  laboratory management, clinical program contract compliance, immunization program, and community outreach program. Serves as member of the Administrative Staff. Participates in organizational planning, budgeting, and program development.

 

REPORTS TO: Chief Executive Officer

SUPERVISES: Medical, Dental, and Behavioral Health, Managers/Supervisors/Director, and Clinical Operations Manager.

EXAMPLE OF DUTIES

• Fosters a culture of accountability and excellence.


• Drives execution and innovation.


• Empowers staff through effective communication and talent development.


• Ensures team members of all assigned areas of responsibility are fully functioning and performing at the highest level.


• Responsible for recruitment of direct reporting personnel, orientation, training, performance evaluation, and disciplinary action when necessary.


• Works with Human Resources for recruitment of providers and ensures adequacy of staffing for and coordination of clinic provider’s schedule(s) including employed, contracted providers and residents.


• Ensures development of department/division managers and supervisor receive instruction/training that is in compliance with training plan, including on the job training to develop department employees. Works with manager and/or supervisor to ensure necessary remediation is taken with the department/division employees assigned. 


• Engaged in the organizational accreditation effort and Patient Centered Medical Home recognition effort.


• Strive to eliminate the opportunity for medical error by organizing effective protocols and procedures.


• Works with executives to align clinical operations with the organization’s overall strategic vision.


• Participates in all clinical meetings.


• Serves as chair of standing operational meetings.


• Provides leadership for the health literacy initiative.


• Assures compliance with operational component of contractual obligations; establishes monitoring systems for various programs ACHC is committed to.


• Oversight of immunization program.


• Assumes responsibility for outreach programs.


• Serves as a member of the Administrative Staff.


• Develops budget for areas of direct responsibility and collaborates in development of overall budget for the organization.


• Develops/revises policies and associated procedures in areas of responsibility.


• Ensures regulatory compliance for assigned departments/divisions, and compliance with all workflows, policies, and procedures.


• In conjunction with the Medical, Behavioral Health and Dental Directors, and Director of Quality defines the core clinical performance measures and provides oversight for the data collection and reporting system.


• Assists in grant (federal, state, and local) application processes.


• Participates in strategic planning process.


• Participates in clinic site planning and provides oversight of construction/renovation and related activities.


• Develops ACHC Incident Command and serves in the role of Incident Commander.


• Participates in community health improvement activities in keeping with the mission of the organization.


• Travel required.


• Participates in seminars and conferences to keep abreast of new and changing laws and regulations.