Position Summary

The Director of Operations is responsible for running the
day-to-day operating engine of Omatochi. This role ensures that intake, client
services, scheduling, support, and operational compliance functions work
together smoothly, predictably, and at scale.

The Director of Operations brings structure, accountability,
and discipline to execution so teams can deliver high-quality services without
reliance on constant escalation or heroics.

Essential Duties and Responsibilities

Operational Leadership

• Lead
  daily operations across Intake & Authorizations, Client Services (CS
  and ECM), Scheduling, Support Desk, and operational compliance.
  
• Ensure
  work flows cleanly across teams with clear ownership and documented
  hand-offs.
  
• Identify
  and resolve operational bottlenecks that impact service quality or team
  capacity.
  

Operating Rhythm and Accountability

• Establish
  and run a weekly operating cadence with written reporting, KPI review, and
  follow-through.
  
• Hold
  managers accountable for performance, documentation, and execution against
  defined expectations.
  
• Ensure
  decisions are documented, tracked, and completed.
  

Cross-Functional Coordination

• Partner
  closely with Revenue Operations leadership to ensure operational readiness
  for billing and cash conversion, without owning revenue execution.
  
• Work
  with People Operations to signal staffing needs and operational capacity
  constraints.
  
• Coordinate
  with Clinical & Compliance leadership to support audit readiness and
  quality standards.
  

Issue Resolution and Risk Management

• Serve
  as the escalation point for cross-team operational issues.
  
• Proactively
  identify risks and surface them with data-backed recommendations.
  
• Maintain operational stability during periods of
  growth or change.
  

Requirements

Required Qualifications

• Minimum
  8 years of operations leadership experience
  
• Experience
  managing multi-team service delivery environments
  
• Proven
  success implementing KPI-driven operating rhythms
  
• Strong
  written communication and executive-level follow-through
  

Preferred Qualifications

• Healthcare,
  home health, ECM, or care management experience
  
• Experience
  in regulated or compliance-sensitive environments
  
• Familiarity
  with EHRs, ticketing systems, and HRIS platforms
  

Skills and Competencies

• Operational
  leadership and execution discipline
  
• Systems
  thinking and process optimization
  
• Data-informed
  decision making
  
• Strong
  people leadership and emotional intelligence
  
• Calm,
  decisive leadership under pressure
  

Physical and Work Conditions

• Combination
  of office and remote work
  
• Prolonged
  periods of sitting and computer use
  
• Occasional
  in-state travel
  
• Reasonable accommodations provided in accordance
  with applicable law
  

Benefits

Workweek, Compensation, and Benefits

This is a full-time, salaried position. Omatochi offers a
comprehensive benefits package including medical, dental, and vision coverage;
paid time off; holidays; and additional benefits consistent with company
policy.

Compliance and Legal Notices

Omatochi is an equal opportunity employer. Employment is
at-will and may be terminated at any time, with or without cause or notice,
consistent with applicable law. This position complies with California pay
transparency requirements. Compensation is based on qualifications, experience,
and internal equity.