Delta Health Systems (DHS), one of the nation’s leading Third Party Administrators (TPAs) for self-funded health plans, is seeking an experienced and collaborative leader to join our team as Director of Operations. This position oversees day-to-day operational functions for our Stockton and Fresno offices and plays a key role in driving operational excellence, team development, and customer satisfaction.

Position Summary

The Director of Operations is responsible for leading operational teams and ensuring efficient service delivery across multiple departments, including claims, customer service, implementations, and operational support functions. This position reports to the Vice President of Operations and partners closely with leadership to support strategic initiatives, process improvements, and organizational goals.

Essential Duties and Responsibilities

Responsibilities may include, but are not limited to:

• Leading and supporting operational and implementation teams


• Managing workflow, productivity, and service delivery standards


• Coaching, mentoring, and developing staff and leaders


• Conducting performance evaluations and addressing performance concerns as appropriate


• Collaborating with internal departments and external partners to resolve operational issues


• Identifying process improvements and operational efficiencies


• Monitoring adherence to company policies, procedures, and applicable Collective Bargaining Agreements


• Participating in hiring, training, and workforce planning initiatives


• Preparing operational updates, reports, and recommendations for executive leadership


• Representing DHS in meetings with customers, vendors, and business partners


• Supporting a positive, collaborative, and service-focused work environment


• Performing other duties as assigned