Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.
Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today.
What you will have an opportunity to do:
Job Title: Director of Revenue Management for South Seas Resort
Department: Commercial Strategy
Reports To: General Manager
Location: South Seas – Hybrid, Remote, On-prop
Position Summary:
The Director of Revenue Management (DORM) is responsible for maximizing top-line revenue at the property level through pricing strategy, demand forecasting, channel management, and systems oversight. This individual acts as the commercial lead on-property, collaborating with Sales, Marketing, Reservations, and Operations to ensure rate integrity, inventory optimization, and strategic alignment. The DORM also plays an important cross-functional role, supporting operations and reservations teams with systems training, OTA management, and daily troubleshooting when needed. Given South Seas’ mix of hotel and individually owned vacation rental units, this role also requires hands-on expertise in vacation rental distribution — including Airbnb and VRBO channel management — and a working understanding of owner rental-pool programs, unit rotation, and owner/rental inventory mix.
Key Responsibilities:
Strategic & Analytical Responsibilities
- Lead the property's pricing and yielding strategy across all segments
- Analyze daily pickup, pace, and forecast data to inform decisions
- Monitor compset performance via STR and other benchmarking tools
- Prepare 14-day and long-range operational forecasts for scheduling and planning
- Support budget and forecast creation, commentary, and owner-facing performance reports
Revenue Systems & Distribution
- Manage rate loading and audits across Duetto, SynXis, OTA extranets, and CRS/PMS
- Conduct daily rate parity checks and troubleshoot channel discrepancies
- Oversee content, blackout dates, cancellation policies, and inventory alignment across platforms
- Coordinate system health checks between PMS, RMS, CRS, and Channel Manager
- Execute promotional campaigns in partnership with DOSM or GM
Vacation Rental Distribution & Owner Program Management
- Manage listing content, pricing, and availability across Airbnb, VRBO, and other vacation rental marketplaces, ensuring rate parity and consistency with hotel CRS/OTA channels
- Oversee the owner rental-pool program, including unit rotation logic, owner-usage calendars, and revenue-share reporting
- Balance the mix of owner-occupied and rental-available units to optimize portfolio-wide yield while honoring owner usage rights
- Serve as primary point of contact for individual unit owners on rotation policy, performance reporting, and program guidelines
- Evaluate and shift channel mix across OTA, vacation rental marketplaces, and direct booking to maximize net revenue and margin across both hotel-operated and owner rental-pool inventory
- Partner with Owner Relations/HOA on rotation fairness, unit condition standards, and revenue-share reconciliation
Property Operations Integration
- Participate in Executive Committee or Operations Stand-Ups to align forecasts with labor planning and guest experience
- Provide insights to Housekeeping and Front Office based on demand forecasts
- Support Rooms leadership in anticipating compression, early arrivals, and sell-out risks
- In some instances, manage the on-site reservations team, including group housing.
- Conduct Daily Business Review for Group Sales.
- Conduct Weekly Group Scrub meeting.
Administrative & Cross-Functional Support
- Train and support Front Desk and Reservations agents on rate strategy, comps policy, and system navigation
- Attend or lead weekly revenue strategy meetings; prepare agenda and reporting
- Serve as primary point of contact for OTA Market Managers and Digital Media reps
- Coordinate internal tasks with Accounting, Marketing, and Technology leads as needed
- Occasionally support Front Desk or reservations coverage in limited-scope operational needs
Qualifications:
- 10+ years of experience in hotel revenue management experience required
- Direct experience in vacation rental or condo-hotel revenue management, including distribution on Airbnb, VRBO, and similar vacation rental marketplaces required
- Demonstrated understanding of owner rental-pool programs, including unit rotation policy, owner-usage scheduling, and owner/rental inventory mix
- Strong working knowledge of RMS, CRS, PMS, and OTA platforms, as well as vacation rental channel managers and property management systems (SMS, Duetto, iHotelier, SynXis, etc.)
- Excellent analytical, communication, and systems troubleshooting skills
- Highly organized, collaborative, and comfortable interfacing with cross-functional teams
- Capable of shifting between strategy and tactical execution daily
#ZR80
#IND#100
What are we looking for?
Compensation:
$120,000-
$120,000Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.