Company Overview:

Flooring Services and our affiliated entities have continued to be a trusted and respected industry leader in the home building industry since 1983. Our family of companies bring the Family Advantage, and we conduct our affairs with integrity while demonstrating respect for our clients, employees, the environment, and the communities in which we do business.

Dispatch Coordinator Primary Responsibilities:

• Confirm templates the day before scheduled template appointments.
• Schedule templates and maintain accurate scheduling records.
• Confirm installations the day before completion, including cabinet readiness, generators, and safe pathways.
• Schedule installations and repairs.
• Batch print installation paperwork and quality check printed batches.
• Batch print cut sheets twice daily.
• Answer builder and sales questions regarding installation schedules, ETAs, and job status.
• Add purple notes and updates into RFMS.
• Scan installation cover sheets into the S Drive.
• Communicate with installers and resolve questions or issues.
• Maintain installer photo folders.

• EXPERIENCE: Minimum of 2 years of customer service, sales support, purchasing, order processing, or administrative experience. Experience working with CRM systems (e.g., Salesforce) and Microsoft Office Suite.
• EDUCATION: High school diploma or equivalent required.