E T Consultant (Product Owner -eBusiness Client Solutions)

Job #:	req37056
Organization:	World Bank
Sector:	Information Technology
Grade:	EC2
Term Duration:	1 year 0 months
Recruitment Type:	Local Recruitment
Location:	Washington, DC,United States
Required Language(s):	English
Preferred Language(s):
Closing Date:	6/23/2026 (MM/DD/YYYY) at 11:59pm UTC

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

ITS Vice Presidency Context

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w

Unit Context

The ITS Finance (ITSFI) unit builds and operates enterprise financial systems that support critical WBG business processes. To strengthen delivery outcomes and ensure that product development remains aligned with business priorities, the unit is seeking a Product Owner to serve as the voice of the customer within the Agile team and help maximize the value delivered through each iteration.

The Product Owner will work closely with business stakeholders, Product Management, and delivery teams to ensure that the team backlog reflects customer and stakeholder needs, remains aligned with the broader solution vision, and supports the organization’s strategic objectives. The role bridges business priorities and team execution by translating needs into actionable backlog items and helping the team stay focused on the highest-value work.

This role requires strong judgment, excellent communication skills, and the ability to synthesize stakeholder input into clear priorities for the Agile team. The Product Owner is expected to maintain close feedback loops with customers and stakeholders, support effective planning and execution, and guide the evolution of solutions to deliver measurable business value.

Duties and Responsibilities

A. Backlog Management and Value Prioritization

• Own and maintain the team backlog to ensure it is aligned with customer, stakeholder, and business needs

• Prioritize backlog items based on business value, strategic objectives, dependencies, and delivery readiness

• Translate business needs and stakeholder input into clear, actionable user stories and backlog items for the Agile team

• Continuously refine backlog content to support effective iteration planning and execution

• Help the team remain focused on delivering the highest-value work in each iteration

B. Customer Representation and Stakeholder Alignment

• Serve as the voice of the customer by representing end-user and business needs within the Agile team

• Build and maintain effective relationships with stakeholders to understand priorities, constraints, and emerging needs

• Synthesize feedback, insights, and business context from multiple sources to inform backlog priorities

• Communicate priorities, trade-offs, and delivery outcomes clearly to business and technical stakeholders

• Promote strong feedback loops to ensure the solution continues to evolve in response to customer and stakeholder input

C. Alignment with Product Strategy and Solution Vision

• Partner with Product Management to ensure that product strategy and implementation remain connected across teams

• Maintain alignment between team execution, the broader solution vision, and organizational strategic goals

• Provide practical insight into what solutions and experiences are realistic for the team to deliver

• Support the evolution of the solution by balancing customer value, feasibility, and implementation priorities

• Contribute to planning and decision-making that enables timely, value-focused delivery

D. Agile Team Collaboration and Delivery Support

• Work closely with the Agile team on story clarification, priority decisions, and day-to-day backlog questions

• Support planning activities by ensuring backlog items are understood, sequenced appropriately, and ready for implementation

• Facilitate fast, informed decisions that help the team maintain delivery momentum and focus

• Collaborate with the team and stakeholders to review outcomes and incorporate learning into future priorities

• Encourage teamwork and shared understanding so delivery remains aligned with intended business value

E. Communication, Governance, and Decision-Making

• Communicate effectively with customers, stakeholders, Product Management, and delivery teams to maintain clarity and alignment

• Represent differing viewpoints, evaluate trade-offs, and determine the most important work needed to achieve business goals

• Use sound judgment and timely decision-making to support value delivery within the Agile team

• Ensure backlog and delivery decisions remain grounded in business priorities and stakeholder needs

• Provide clear visibility into priorities, progress, and evolving needs to support effective governance and stakeholder confidence

F. Domain Expertise and Operations of Client Portal Solutions

• Demonstrate domain expertise in client portal solutions such as the Banking Information Portal (eBIP), Treasury Client Center (eTCC), and Treasury Risk Events Management System (TREMS)

• Support the operations and maintenance of these solutions to ensure reliable service delivery and business continuity

• Engage stakeholders proactively to identify, track, and resolve issues affecting system performance and user experience

• Serve as a liaison between business clients and IT development teams to translate needs, clarify priorities, and support timely resolution of issues and enhancements

• Work effectively with virtual teams to enhance system capabilities and resolve issues across the supported platforms

G. Stakeholder Engagement and Cross-Team Collaboration

• Build and maintain strong working relationships with business stakeholders and client teams supporting eBIP, eTCC, and TREMS

• Coordinate issue resolution by partnering with business clients, operations teams, and IT development teams to address production and enhancement needs

• Facilitate communication and alignment between business and technical teams to ensure requirements, priorities, and decisions are clearly understood

• Collaborate across geographically distributed and virtual teams to drive continuous improvements and timely problem resolution

• Help ensure support and enhancement activities remain aligned with stakeholder expectations, operational priorities, and service objectives

Selection Criteria

Education and Experience:

• Master's degree with 5 years of experience or a Bachelors Degree with a minimum of 7 years of relevant experience, or equivalent combination of education and experience.

Required:

• 10+ years of experience developing, operating, and maintaining complex financial applications

• Experience working in a Scaled Agile product team, with practical involvement in PI planning, execution, and retrospectives

• Demonstrated ability to translate business needs into clear priorities, user stories, and backlog items for delivery teams

• Strong written and verbal communication skills, with the ability to work effectively across business and technical stakeholders

• Demonstrated experience working with virtual multi-cultural teams spread across multiple time zones

Preferred:

• Background in financial services or other regulated environments

• Familiarity with SAFe Agile or similar scaled delivery frameworks

• Experience supporting enterprise platforms that require close coordination across business, operations, compliance, and technology teams

Other Competencies:

• Ability to operate independently and drive outcomes in a complex stakeholder environment

• Strong problem-solving, prioritization, and decision-making skills

• Pragmatic approach to balancing business value, operational needs, and delivery timelines

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

As per WBG policy, an Extended Term (ET) appointment is subject to a lifetime maximum of three (3) years. Former and current ET staff who have completed or are in the process of completing their third-year ET appointment are not eligible for future ET appointments.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC including our values and inspiring stories.