The eClinicalWorks (eCW) Clinical EHR Trainer is responsible for delivering training, workflow optimization, and consulting services to healthcare organizations utilizing eClinicalWorks.

This role serves as a trusted advisor to providers, nurses, medical assistants, front-office staff, and organizational leadership by helping clients maximize their EHR investment through best-practice workflows, system optimization, and user education.

The ideal candidate possesses strong clinical workflow knowledge, exceptional communication skills, and extensive experience with eClinicalWorks.

Work Schedule

• Day Shift, occasional evening training sessions based on client needs.
• Full-Time Remote with intermittent travel to client sites (travel averages 30-40% throughout the year, occasionally travel may reach 60%).
• Weekend travel may be required based on project schedules, client needs, and onsite engagement requirements.

Core Responsibilities

• Deliver remote and onsite eClinicalWorks training for providers, clinical staff, administrative users, and leadership teams.
• Conduct workflow discovery sessions and assess current-state clinical operations.
• Develop recommendations for workflow improvements and EHR optimization.
• Configure and support templates, order sets, structured data, alerts, and clinical documentation workflows.
• Facilitate training sessions and optimization workshops.
• Create training materials, quick reference guides, and workflow documentation.
• Support EHR implementations, upgrades, go-lives, and post-go-live optimization efforts.
• Assist clients with adoption of new eCW functionality and best practices.
• Collaborate with project managers, consultants, and technical teams to ensure project success.
• Build strong client relationships through exceptional customer service and subject matter expertise.
• Document consulting activities, findings, recommendations, and project deliverables.

Salary Range: $70,000-85,000 per year dependent upon experience.

Offers of employment are contingent upon successful completion of job specific requirements, which may include a drug test, in accordance with applicable law.

MTS is an Affirmative Action/Equal Employment Opportunity employer. We will not discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability or any other protected class under federal, state, or local law.

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• eClinicalWorks: 3 years (Required)

Work Location: Remote

 Key Skills and Experience

Must Have

• Extensive knowledge of eClinicalWorks.
• Strong understanding of ambulatory clinical workflows.
• Experience training providers, nurses, medical assistants, and front-office staff.
• Knowledge of clinical documentation, orders, labs, referrals, and patient intake workflows.
• Experience conducting workflow analysis and optimization.
• Strong presentation and facilitation skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and priorities.
• Experience creating training materials and documentation.
• Strong customer service and relationship management skills.

 Preferred

• eClinicalWorks EMR Certification
• Experience with EHR implementations and go-live support.
• FQHC and Community Health Center experience.
• Quality reporting, Clinical Quality Measures (CQMs), UDS, or value-based care experience.
• Knowledge of healow products and patient engagement tools.
• Experience with workflow redesign and change management.
• Familiarity with Epic, NextGen, athenahealth, or other ambulatory EHR platforms.

Experience

• 3+ years of eClinicalWorks experience required.
• 3+ years of healthcare training, consulting, or clinical operations experience preferred.
• Experience working in physician practices, community health centers, or ambulatory healthcare settings preferred.
• Clinical background (MA, LVN, RN, Practice Management, or equivalent healthcare experience) preferred.