Job Summary
The Educational Technology and Platform Administrator is responsible for day-to-day administration, configuration, and operational support of the IEEE Learning Network platform (IEEE's learning management system). This role ensures the platform runs smoothly by managing user access, data integrity, reporting, and routine troubleshooting. The Administrator also provides frontline technical support to the customers and partners of IEEE Educational Activities, escalating complex issues as needed.
This position functions as an individual contributor.
Note: This role does not involve instructional design, curriculum development, or content creation.
Key Responsibilities
- Perform day-to-day administration of the ILN platform, including researching, diagnosing, troubleshooting and course configurations
- Provide first-line technical support to learners, customers, and partners, resolving routine platform questions and issues
- Upload courses and related materials to ILN
- Generate and distribute standard and custom reports to internal stakeholders and external institutional customers
- Deliver SCORM sales orders following established processes
- Assist and/or collaborate with internal/external platform teams to test and/or implement ILN enhancements and updates
- Write new and/or update existing user guides, documentation and/or processes
- Audit LMS content, course links, and URLs to ensure data integrity and accuracy
- Assist in executing User Acceptance Testing (UAT) using predefined scripts
- Provide backup support to the Educational Technology and Platform Specialist as needed to ensure operational continuity
- Work on other Educational Activities projects as needed and assigned
Education
- Bachelor's degree or equivalent experience Pref
Work Experience
- 2-4 years Learning management administration, educational technology, and/or technical support strongly preferred Pref
Skills and Requirements
- Working knowledge of learning management systems (LMS)
- Customer-focused mindset with the ability to communicate clearly and professionally in writing
- Strong troubleshooting skills for routine technical issues
- Strict attention to detail and ability to manage process-driven tasks accurately
- Strong customer service, administrative, and software skills
- Experience uploading digital content (e.g., SCORM packages) and managing course configurations
- Familiarity with data validation, auditing, and maintaining data integrity
- Ability to manage multiple requests and prioritize work in a deadline-driven environment
- Comfortable working independently within defined processes
- Highly competent in working with Microsoft Office and Google Workspace
- Excellent oral and written communication skills
Other Requirements:
As defined in IEEE Policies, individuals currently serving on an IEEE board or committee are not eligible to apply.
PLEASE NOTE: This position is not budgeted for employer-sponsored immigration support, this includes all persons in F (both CPT and OPT), J, H, L, or O status.
For information on work demands and conditions required for this position, please consult the reference document, ADA Requirements. This position is classified under Category I - Office Positions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
===============================================
Disclaimer: This job description is proprietary to IEEE. It outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.