About the Department

Oversee the operation and management of the 911 Emergency Communications Center; administer policies and procedures; hire, train, develop, mentor, discipline, schedule, and maintain adequate staffing; prepare budgets; serve as liaison to vendors and other agencies; maintain and monitor equipment, supplies, technical software, programs and dispatch protocols.

Position Duties

The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time.

Supervises day to day operations by dealing with scheduling issues; resolving issues regarding calls, records and dispatching; answering the phones; reviewing and recording calls; ensuring quality assurance; submission of reports; writing and managing grants; attending court and meetings; providing dispatching support as needed; and acting as a liaison with the 911 user group and other agencies.
Manages and supervises personnel by hiring, developing, mentoring, and coordinating training; maintaining discipline; reviewing and evaluating performance; and ensuring compliance with FLSA.
Coordinates with vendors with regard to equipment and software maintenance; evaluating new technology; researching updates for existing and new equipment; reviewing protocols; planning and evaluation for peak performance and improved service delivery.

ADDITIONAL DUTIES

Fills the role of Telecommunicator as needed;
Meets and coordinates with agencies in the 911 user group and provides emergency management support.
Monitors budget and approves expenditures.
Assists with budget preparations; forecasting future budget needs and methods to comply with FCC and other requirements.
Attends meetings and training sessions.
Performs additional duties to support operational requirements as assigned.

Minimum Qualifications

Education and Experience
Associate’s Degree, with knowledge of a specific administrative, business or technical nature, and over seven years up to and including nine years of experience.

An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.

Certifications/Licenses

Valid driver’s license and acceptable driving record according to City criteria.
Candidate will be required to obtain certifications in CPR, VCIN/NCIC, DCJS Basic Dispatcher Certification, NIMS 100, 200, 700, 800, EPD, EMD, and EFD within a probationary period.

Job Knowledge
Advanced knowledge of the subject matter. Complete comprehension of the subject area to solve common and unusual problems, able to advise on technical matters, and serve as a resource on the subject for others.

Reading
Intermediate: Ability to read papers, periodicals, journals, manuals, dictionaries, and thesauruses.

Writing
Intermediate: Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech.

Math
Intermediate: Ability to deal with system of real numbers; practical application of fractions, percentages, ratios/proportions and measurement.

Communication Skills
Decisions regarding interpretation of policies may be made. Contact may involve stressful, negative interactions requiring high levels of tact, and the ability to respond to aggressive interpersonal interactions. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.

Independence and Decision-Making
This job title normally performs the job by following established standard operating procedures and/or policies. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.

Technical Skills
Work requires advanced skills and knowledge in approaches and systems, which affect the design and implementation of major programs and/or processes organization-wide. Independent judgment and decision-making abilities are necessary to apply technical skills effectively.

Fiscal Responsibilities
Final approval of at least one division/departmental budget. Is authorized to approve fiscal/budgeted expenditures up to the amount that requires the approval of Senior Management.

Supervisory Responsibilities
Manages, monitors and directs work performance by directing subordinate supervisors, makes final decisions on hiring, discipline performance evaluation, setting program/work objectives and realigns work and staffing as needed.

Other Qualifications

PHYSICAL DEMANDS

Light physical effort, exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly.
Constant adequate vision, hearing, talking to use computer, telephone and communicate effectively with others.
Frequent sitting, fine dexterity.
Occasional standing.
Rarely walking, lifting, carrying, reaching, handling, or bending.

NON-PHYSICAL DEMANDS

Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time.
Regular and predictable attendance is expected.
Frequently experiences a frequent change of tasks, performing multiple tasks simultaneously, working closely with others as part of a team, tedious or exacting work.
May occasionally experience time pressure, emergency situations, irregular work schedule/overtime.
Rarely noisy/distracting environment.

MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE
Typically requires use of standard office equipment and telephone, and related software and hardware; and any other tools and equipment as appropriate or as assigned, such as Computer Aided Dispatch, Protocol Cards, Priority Dispatch Pro QA Police, Fire and Medical, AVL.

WORK ENVIRONMENT
This work is performed in an office environment, where there are no environmental factors or job hazards. The employee must wear protective equipment as apparent or assigned, if any.

Benefits

Accident Insurance
The City provides optional off the job accident insurance through Allstate. This insurance provides reimbursement for treatments associated with a wide array of accidents and injuries, and is available for immediate family members. Premiums are paid entirely by the employee through payroll deduction.

Annual Leave
Employees accrue annual leave hours based on the length of time they work for the City and their duty cycle. Hours are accrued on a semi monthly pay cycle. Employees are not eligible to use annual leave hours during their first six months of employment.

Critical Illness
The City provides optional critical illness insurance through Allstate. This insurance provides a lump sum benefit payment if an employee is diagnosed with a covered illness. Examples include heart attack, stroke, coronary atery by-pass surgery, and so on. Premiums are based on age and tobacco use. Premiums are paid entirely by the employee through payroll deduction.

Cancer Benefit

The City provides optional cancer insurance through Allstate. This insurance provides a benefit payment if an employee is diagnosed with cancer and provides a benefit during cancer treatments. Premiums are paid entirely by the employee through payroll deduction.

Deferred Compensation

The City of Danville offers a 457 plan to employees, which provides an opportunity to set aside a portion of your salary for retirement. Income taxes are not paid on the money your defer until you retire and start using it or leave the City. Enrollment in this plan is optional.

Dental Insurance
Employees have the opportunity to enroll in dental insurance through Delta Dental. There is an option of a Low PPO plan or a High PPO plan, and coverage is available for immediate family members. Employees pay the entire premium for this insurance through payroll deduction.

Direct Deposit
Employees have the option of having their paycheck directly deposited into your financial checking and/or savings account each pay period. Employees may select up to three accounts at the same or different financial institutions for direct deposit.

Disability Insurance
Employees are given the option of selecting Short-term and/or Long-term disability insurance programs through The Standard for protection in the event that they become disabled through a non-work related injury. Premiums are paid entirely by the employee through payroll deduction.

Employee Assistance Program (EAP)
Employees and their dependent family members are eligible to use the City of Danville's Employee Assistance Program (EAP) with Sentara Health. The EAP offers free and confidential counseling services to help employees and their dependants deal with serious problems in their lives such as family or marital disputes, problems with alcohol and/or drug abuse, emotional illness, financial or legal worries, or difficulties with stress on the job. In addition to counseling services, the EAP also provides free legal, financial, and Identity Theft guidance.

Employee Health and Wellness Center
Employees and eligible dependents have access to the CareTeam Health and Wellness Center, which offers high-quality convenient medical care for an extremely low cost- sometimes it is free! City employees have dedicated nurse practitioners that provides primary care, lab services, chronic disease management, health and wellness coaching, and a variety of other things.

Flexible Spending Account

Employees have the option of participating in the flexible spending account (FSA). The FSA allows employees to select a set amount of money to be withheld from their paychecks each pay period for a year to cover certain medical and child care expenses. This money is deducted before taxes are calculated. Money put into the FSA is accessible to the employee through a debit card or through reimbursement.

Health Insurance
The City of Danville is self-insured and offers medical and prescription drug coverage through Gateway Health. This coverage is offered to employees and their dependents. The City pays a portion of the health insurance premiums and the employee pays a portion. Employees have the choice between a traditional PPO plan and two high deductible plans (HDHP). HDHP have an option to enroll in a Health Savings Account (HSA).

Holidays
The City of Danville offers the following paid holidays: New Year's Day, Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, 1/2 day Day before Thanksgiving, Thanksgiving Day, Day after Thanksgiving, Christmas Eve Day, Christmas Day, Easter Monday, George Washington Day, Columbus Day, Veteran's Day, and Your Birthday

Retirement System
After five years of employment with the City of Danville, employees are vested in the City's Employees' Retirement System (ERS). ERS is a defined benefit retirement plan with the purpose of providing retirement, disability, and death-in-service benefits. Contributions by employee are mandatory.

Sick Leave

Sick leave is a privilege granted to all full-time employees. Sick leave is accrued on a semi monthly basis.

Term Life Insurance
The City of Danville offers optional group term life insurance benefits to employees through The Standard. The amount of death benefit is the employee's annual salary doubled and rounded to the next highest $1,000 up to a maximum of $200,000. Double indemnity (twice the death benefit) is provided for death by accident. The cost of this benefit is divided equally between the City and the employee, which means that the City pays one-half of the premium and the employee pays one-half of the premium.

Tuition Reimbursement
The City of Danville recognizes the value of educational training, and therefore, provides limited financial reimbursement to employees taking eligible course on their own time. Employees are eligible for tuition reimbursement after their first six months of employment.

Vision Insurance
Employees have the option of enrolling in vision insurance through BlueView Vision. Coverage is available for immediate family members. Employees pay the entire premium for this insurance through payroll deduction.

Universal Life Insurance
The City offers optional universal life insurance benefits to employees through Allstate. Employees can select a benefit amount. Premiums are based on an employee's age and tobacco use. Coverage can be selected for an employee's spouse and children.

Agency Information

Employer: City of Danville
Address: 427 Patton Street

Danville, Virginia, 24541
Phone: 434-799-5241
Website: http://www.danvilleva.gov