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Posted 1w ago

Entry Level Customer Service in Healthcare - Part Time

@ CareXM
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Alabama or Arkansas or Georgia or Idaho or Indiana or Iowa or Kansas or Kentucky or Louisiana or Mississippi or Montana or Nevada or New Hampshire or New Mexico or North Carolina or North Dakota or Ohio or Oklahoma or Pennsylvania or South Carolina or South Dakota or Tennessee or Texas or Utah or Wisconsin or Wyoming
$13-$14/hrRemotePart Time
Responsibilities:answering calls, triaging calls, resolving issues
Requirements Summary:High school/GED, 6+ months customer service experience, basic computer skills, personal PC (Windows 11 or macOS 15) with webcam and broadband, pass background check, ability to work evenings and weekends; bilingual Spanish/English eligible for higher pay.
Technical Tools Mentioned:Windows 11, macOS 15 (Sequoia)
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Job Description
Job Title: Customer Service Representative for Healthcare – Part-time Weekdays with Saturday or Sunday Shift
Location: Remote
Pay: $13/hour ($14/hour for bilingual Spanish/English speakers) + Bonus
Training Schedule: Afternoon training Monday to Friday between 11:00 a.m. to 7:30 p.m. (EST) for three weeks
Work Schedule: Part-time - Weekday Evenings (approx. start 5 p.m. EST) & Weekend Afternoons (approx. start 11 a.m. EST)
U.S. States we are currently entertaining applications from: AL, AR, GA, ID, IN, IA, KS, KY, LA, MS, MT, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, WI, WY
 
Summary:
As a Customer Service Healthcare Representative at CareXM, you will provide support and information to patients and their families. You will be the first person that they interact with, so you must be able to build rapport and provide excellent customer service. We value the hard work and feedback of all of our employees, and we are committed to creating a workplace where everyone feels welcome and valued.
 
Responsibilities:
  • Answer incoming calls from patients and their families
  • Provide support and information about healthcare services
  • Triage calls and route them to the appropriate department
  • Resolve customer issues in a timely and efficient manner
  • Follow up with customers to ensure their satisfaction
Qualifications:
  • High school diploma or GED
  • 6+ months of customer service experience
  • Basic computer skills
  • Strong verbal and written communication skills
  • Ability to work independently and as part of a team
  • Ability to handle stressful situations
  • Willingness to learn and grow
  • Must be able to pass a background check for pre-employment screening
Personal Computer Requirements: You will use your Personal Computer to work. As each system configuration is unique, our requirement specialist and IT team will confirm that your configuration meets the necessary standards.
  • Internet connection (Satellite broadband and mobile hotspots are NOT permitted)
  • Webcam
  • Windows: 11 or MAC OS: 15 (Sequoia) or newer
  • CPU: 2.5 GHz
  • RAM: 6GB
Work Environment Requirements: You will use your Personal Space to work. This includes a separate room from the rest of your living area, providing a quiet, professional work environment free from distractions while maintaining confidentiality.
 
Part-Time Benefits:
  • Paid training
  • Paid time off
  • 401(k) plan
  • Life insurance
  • Employee assistance program
Full-Time Benefits (All of the above plus):
  • Health insurance
  • Flex Spending/Health Savings Accounts
  • Dental Insurance
  • Vision insurance
  • Short Term Disability
  • A Day of service (8 hrs to volunteer in addition to earned PTO)
The salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. CareXM considers factors such as (but not limited to) the scope and responsibilities of the position, candidate's work experience, education/training, key skills as well as market and business considerations when extending an offer.
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Military friendly, and Veterans are encouraged to apply!