Owning eviction outcomes across every market. As an Evictions Manager, you are accountable for

good closures on every eviction in the American Avenue portfolio — whether that means the

resident pays in full, enters a sustainable consent agreement, or vacates quickly and without

damage to the home. You set the strategy, enforce the standard, and own the results across all of

our markets, not just one.

Leading and leveraging the Eviction Coordinators. Our Eviction Coordinators are your biggest

leverage point. You are responsible for managing, QA-ing, and coaching the Coordinator team —

reviewing their casework for accuracy, timeliness, and adherence to local rules, handling their

escalated cases, and removing escalated blockers they cannot resolve on their own. You make the

team better every week.

Unblocking residents from eviction before we file. Filing is a last resort. You are responsible for

making sure every case is truly ready before it goes to counsel — ledger issues reconciled, credits

applied correctly, open maintenance work orders addressed, notices properly served, and any

HA/HCV compliance issues resolved. If a case shouldn’t have been filed, you catch it first.

Driving case velocity and closing out stuck evictions. You ensure that very few evictions sit open

longer than they need to. You run a weekly review of the full eviction pipeline, identify aged and

stalled cases, and personally drive them to resolution — whether that’s pushing the attorney,

renegotiating with the resident, or identifying new solutions. Time in eviction is money and risk, and

you own both.

Court appearances and witness testimony. You attend hearings as a witness on behalf of American

Avenue when the case requires it. You are prepared, credentialed, and professional in the

courtroom, and you know the evidence in our cases.

Civil and small claims matters tied to evictions. You handle civil and small claims hearings that arise

out of eviction cases — damages, unpaid rent after move-out, lease breaches — in partnership

with local counsel. You represent the fund and make sure we pursue what is actually collectible.

Legal strategy on difficult cases. You partner directly with our local eviction attorneys on the hard

cases — contested evictions, Section 8/HCV terminations, habitability defenses, jury demands,

appeals. You bring the operational context; they bring the legal strategy; together you decide the

path forward.

Consent agreement approval authority. You are the approver on consent agreements with

residents to delay or avoid eviction — pay-and-stay arrangements, stipulated judgments, balance forgiveness agreements, and money-for-keys. You balance the cost of the deal against the cost of

continuing, and you document the decision clearly.

Process, documentation, and technology. You define, document, and continuously improve the

playbooks that the Coordinator team runs on — pre-filing checklists, notice standards by state,

consent agreement templates, court prep protocols. You live in Salesforce, Pipefy, and Metabase,

and you make sure every eviction case in our systems is accurate, current, and audit-ready.

Representing the fund. In courtrooms, on attorney calls, and in conversations with residents, you

are often the most senior American Avenue presence in the room. You represent the fund as the

professional you are.

Performance measured in part by these KPIs:

• Good Closure Rate: Percentage of evictions that end in a good outcome for the fund — paid in full, sustainable consent agreement, or clean vacancy without damage.
• Pre-Filing Block Rate: Number of cases we are unable to file on due to an unresolved blocker (such as maintenance issue or ledger inaccuracy). Lower is better - the faster we can file, the faster we can resolve.
• Time to Eviction: Across all markets, the average and median days from filing to case closure. Your job is to drive this down.
• Aged Case Count: Number of eviction cases open beyond market-specific thresholds. Your job is to keep this number low.
• QA Coverage & Quality: Percentage of Eviction Coordinator cases reviewed against the defined QA cadence, and the quality of the reviews themselves — measured by whether issues, gaps, and coaching opportunities are consistently caught and documented.

The Skills & Experience We’re Looking For

Deep eviction expertise across multiple jurisdictions. You have personally managed evictions

across multiple US states and understand that every market is different — notice periods, filing

procedures, HCV rules, writ timelines. You know HUD vs. state notice requirements, and you know

when local law overrides federal default.

Courtroom comfort. You have testified as a witness before, you know how to prepare, and you are

credible on the stand. You understand the difference between factual testimony and advocacy, and

you know where your lane ends and counsel’s begins.

Strong legal judgment (without being a lawyer). You can read a ledger, a lease, and a local statute

and form a defensible point of view on whether a case is ready to file. You know when to push

back on counsel and when to defer.

Team leadership and coaching. You have managed or meaningfully leveraged a team before. You

give direct, specific feedback. You QA without micromanaging. You escalate issues, not blame.

Attention to detail. In evictions, every detail matters — dates, service methods, amounts, names on

the lease. You never miss a date and you document everything.

Cross-functional communicator. You know that the fastest path to resolution runs through

communication – with legal, with residents, and with internal teams. You respond before the follow

up, you flag issues before they escalate, and you never let a communication gap become the

reason a case is delayed.

Proactive, gritty, bias to action. You don’t wait for problems to be assigned to you. You see the

aged case, the missed hearing, the stuck attorney, and you move on it. You roll up your sleeves.

Technology is your tool. You will live in Salesforce, Pipefy, Workato, and Metabase. You can build a

report, read a dashboard, and push on process automation with the engineering team. If you

struggle with technology, this is not the role for you.

Process-driven. You don’t just follow a process — you define, document, and improve the one the

team runs on. You understand that in a high-volume operation, a good process beats a good

individual performance every time.

Top-level producer. You have consistently been a top producer in whatever you’ve done. You

expect the same from your team.

Compensation & Benefits

• Competitive base salary, commensurate with experience
• Quarterly team performance bonus
• Health & dental coverage
• PTO
• 401(k) + Roth 401(k) options
• Fully remote role