Location: Remote — US East Coast
Reports to: Division President, Financial Services Employment type: Full-time, permanent.
About the Business
SymphonyAI is a vertical AI software company that builds domain-specific, AI-native platforms across multiple industries. Its Financial Services delivers end-to-end AML compliance and fraud prevention solutions across global financial institutions. The division’s value lies in combining rule-based and predictive AI to detect both known and emerging financial crime typologies, improving compliance efficiency, accuracy, and client trust.
SymphonyAI FS partners with banks, insurers, and capital markets institutions to reduce risk exposure, lower false positives, and enhance investigation efficiency through responsible and explainable AI.
We are a global Financial Services SaaS business operating across 13+ geographies, delivering market-leading technology to financial institutions worldwide. Our division is scaling rapidly, and the Division President needs a trusted right hand who can operate at pace across time zones, functions, and priorities.
We are an AI-first organisation. We expect every member of our team — from engineering to operations — to use AI as a core part of how they work. This role is no exception: we are looking for someone who already works this way, not someone who is willing to learn.
Job Description
The Role
The Executive Assistant will be the operational engine behind the Division President, enabling them to focus on the highest-value strategic work. This is far more than diary management. You will run the rhythm of the business office: managing complex global scheduling, preparing briefing materials, coordinating leadership meetings and offsites, tracking actions and commitments, and acting as a trusted point of contact for the senior leadership team, customers, and partners.
You will operate with a high degree of autonomy, sound judgement, and absolute discretion and you will use AI tools relentlessly to move faster, produce better work, and eliminate low-value manual effort.
Key Responsibilities
Executive support and business rhythm
- Own the Division President's calendar across global time zones (AMER, EMEA, APAC), applying judgement to prioritise, protect focus time, and resolve conflicts proactively
- Manage complex international travel, including itineraries, visas, and contingency planning
- Prepare the President for every meeting: agendas, briefing notes, background research, and follow-up actions
- Run the operating cadence of the leadership team — SLT meetings, business reviews, board preparation cycles, and offsites — including logistics, materials, minutes, and action tracking
Coordination and stakeholder management
- Act as a professional, discreet first point of contact for internal and external stakeholders, including customers, partners, and board members
- Manage expenses, purchase orders, and administrative approvals accurately and on time
- Support the planning and delivery of leadership offsites, customer events, and all-hands meetings
AI-first ways of working
- Use AI assistants and agents daily as your default first step for drafting, summarising, research, meeting preparation, and follow-up
- Build and refine prompts, workflows, and automations that compress hours of administrative work into minutes
- Use AI to synthesise long documents, meeting transcripts, and inbound requests into concise, decision-ready briefs for the President
- Apply sound judgement on data confidentiality, accuracy, and appropriate AI use — you verify outputs and know when human review is essential
What You Bring
Experience
- 5+ years supporting C-suite or divisional/regional president-level executives, ideally in SaaS, technology, or financial services
- Proven experience supporting a leader with a global remit across multiple time zones
- Track record of running executive operating rhythms: leadership meetings, board cycles, offsites, and action management
AI-first / AI-fast profile
- You already use AI tools (e.g. Claude, ChatGPT, Copilot, Gemini, or equivalent) as a daily, default part of how you work — and can give concrete examples of workflows you have transformed
- Comfortable writing effective prompts, iterating on outputs, and chaining tools together to automate multi-step tasks
- Fast adopter: when a new tool or capability launches, you are experimenting with it that week, not waiting for training
- You measure your value in outcomes and speed, not hours of manual effort
Skills and attributes
- Outstanding organisation and prioritisation under pressure; nothing falls through the cracks
- High EQ, professional presence, and the confidence to manage senior stakeholders and gatekeep effectively
- Self-starting and comfortable working remotely with high autonomy; you anticipate needs rather than wait for instructions
- Flexibility to accommodate occasional early/late calls given the global footprint, and to travel occasionally for offsites and key events (domestic and international)
About Us
What We Offer
- Fully remote working (US East Coast based) with a globally connected, high-performing leadership team
- Exposure to divisional strategy, transformation, and board-level activity
- Competitive salary, bonus, and benefits package
- A genuinely AI-forward environment with access to leading AI tools and the licence to reinvent how executive support is done
We are an equal opportunity employer and value diversity. All employment decisions are made on the basis of qualifications, merit, and business need.