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Posted 3mo ago

Experienced Service Advisor at Arrigo CDJR of Fort Pierce

@ Morgan Auto Group
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Fort Pierce, Florida, United States
$150k/yrOnsiteFull Time
Responsibilities:Greet customers, Provide service, Document repair orders
Requirements Summary:Experienced service advisor with strong customer service and communication skills; bilingual a plus; must have valid driver’s license.
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Job Description

We are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add an experienced, qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Our Advisors can make up to $150,000/year

In addition to competitive pay, we offer our associates the following benefits:

  • Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account
  • 401(k) with company match
  • Professional work environment, with job training and advancement opportunities
  • Paid Time Off
  • Tenure Bonuses
  • Employee discount programs
  • Referral programs

RESPONSIBILITIES:

  • Greets all customers promptly; provides timely professional service.
  • Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
  • Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
  • Estimates cost and completion time/settles customer accounts.
  • Communicates with customer about status of work.
  • Coordinates activities to ensure repair work is fixed right the first time and completed on time.
  • Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
  • Delivers the right car in perfect condition every time.
  • Identifies repeat customers/first time customer and treats them accordingly.
  • Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
  • Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
  • Documents repair order changes.
  • Eliminates surprises for customers by reviewing service repairs and their associated charges to ensure accuracy.
  • Promptly addresses and resolves customer viewpoint and service follow-up issues.

 

QUALIFICATIONS FOR A SERVICE ADVISOR / WRITER:

  • 18 year or older
  • Valid Driver’s License
  • Willingness and Desire to work with technology (tablet, computer, cell phone)
  • Excellent communication skills
  • Excellent customer service skills
  • Work on your feet (lot of walking back and forth)
  • Ability to set and achieve targeted goals
  • Bi-Lingual is a plus

*see hiring manager for details

EOE/DFWP