Posted 2w ago

Experienced Service Advisor Reliable Chevy

@ Berkshire Hathaway Automotive
Springfield, Missouri, United States
OnsiteFull Time
Responsibilities:greeting customers, advising customers, scheduling appointments
Requirements Summary:Provide customer service from intake to release, assess vehicles, advise on repairs and pricing, schedule appointments, maintain records; high school diploma/GED, valid driver's license, background check and drug screen required; previous customer/dealership experience preferred.
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Job Description

Responsibilities include: 

  • Meet and greet customers in a friendly/professional manner 
  • Provide excellent customer service from intake to release of the vehicle, and perform any additional follow up 
  • Listen carefully to customer descriptions and assess the vehicle to determine the best repair plan 
  • Advise the customer on recommended auto repairs and offer a pricing quote Communicate effectively with technicians and parts employees 
  • Provide updates to customers on the progress 
  • Answer detailed questions about services performed and price information 
  • Maintain customer records 
  • Schedule appointments over the phone 

Skills/Experience: 

  • Attention to detail Organization 
  • Effective communication - verbal and written 
  • Team player
  • High school diploma/ GED 
  • Basic math skills 
  • Previous customer service experience
  • Background checks and drug screens required 
  • Previous dealership experience preferred
  • High School Diploma / GED
  • Valid driver's license
  • Maintain neat/clean/orderly work station
  • Ability to learn new techniques/procedures
  • Background checks and drug screen required

Benefit options include:

  • Medical/dental / vision
  • Life insurance
  • 401k & 401k employer match
  • Paid vacation
  • Training/growth opportunities
  • Employee discounts
  • Closed on Sundays