Position Summary

The Expo/Food Runner is responsible for supporting the restaurant staff by delivering food and other items to guests in a professional, timely, and friendly manner.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Accountable for the accurate calling of chits (orders) to the kitchen, organization of prepared food, and delivery and description of all food items to guests while providing exceptional guest service.


• Communicate with all staff, including both kitchens and servers.

• Deliver food and items ordered by guests without delay, at the desired temperature, and in a highly presentable manner.


• Arrange the various food items properly on the table as per the seating plan.


• Clear the dishes as they are consumed.


• Carefully watch tables and fill water glasses and other drinks as appropriate.


• Interact with guests in a friendly and efficient manner; ensure guests’ complete satisfaction by exceeding their expectations – this includes ensuring the table is clean and that utensils, napkins, and other needs have been provided.


• Perform cleaning side work as assigned.


• Maintain complete knowledge of the restaurant’s food and beverage preparation and menu, with the ability to answer customer questions.


• Understand and follow the food allergy procedure and special orders/restrictions.


• Verifies that the food is correct based upon what the customer ordered and to customers’ satisfaction, if incorrect or unsatisfied notify the manager on duty.


• Assists with other restaurant tasks such as cleaning the dining area and preparing silverware and condiments.


• Other duties may be assigned as needed.

 

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Report to work in a neat and clean uniform; maintain well-groomed hair and personal hygiene as established by company policy.

• Promote a positive and collaborative employee culture designed to support customer needs.

• High energy and stamina are required.


• Ability to stay calm and work efficiently under pressure.


• Multi-task oriented.


• Excellent communication skills.


• Excellent interpersonal and customer service skills.


• Basic reading and writing skills.


• Ability to operate point-of-sale systems.


• Comply and execute all safety and sanitation guidelines and procedures.

 

Education and Experience

• No previous experience is necessary.


• Depending on experience, could be required to shadow another Expo/Food Runner as training.


• Must pass a written test regarding Shakou’s menu.