Role Summary

Leads the coordination and operational execution of facilities services, workplace standards, hospitality services, vendor management, light fleet administration, and workplace improvement projects across UNACEM North America. Ensures corporate offices and plant administrative facilities remain safe, functional, professional, and aligned with UNACEM NA workplace standards and UNA Culture. Supports employee experience, visitor experience, operational continuity, and workplace efficiency through disciplined service delivery and vendor coordination.

Organizational Position

Reports To: HR Manager

Direct Reports: Hospitality Representative(s), Reception/Front Desk Support, or other assigned workplace service personnel

Purpose

Ensure reliable, safe, professional, and cost-effective execution of facilities services, workplace projects, hospitality support, vendor management, and light fleet administration while supporting operational continuity, employee experience, workplace standards, and safety culture across UNACEM North America locations.

Key Accountabilities

• Coordinate facilities services including maintenance, cleaning, landscaping, workplace upkeep, and administrative space functionality.


• Manage vendor relationships, service agreements, contractor performance, and workplace service providers.


• Coordinate workplace improvement projects including remodeling, furniture installations, office upgrades, and facility enhancements.


• Support workplace appearance standards and maintain a consistent UNACEM NA look and feel across administrative locations.


• Supervise hospitality and reception support activities including visitor management, meeting readiness, office services, and employee support.


• Administer company light fleet activities including maintenance scheduling, registrations, insurance tracking, vehicle records, and utilization monitoring.


• Coordinate facility logistics including office setups, workspace moves, supplies, storage, and employee common areas.


• Partner with HR, Safety, Procurement, Finance, IT, Operations, and site leadership to support workplace functionality and service excellence.


• Monitor costs, project timelines, vendor performance, and workplace service quality while identifying opportunities for continuous improvement.

Knowledge

• Knowledge of facilities management, workplace services, and vendor coordination practices.


• Understanding of building maintenance, workplace operations, hospitality services, and administrative support functions.


• Knowledge of light fleet administration including maintenance coordination, registrations, insurance tracking, and fleet records.


• Understanding of project coordination, workplace improvement projects, and contractor management.


• Familiarity with workplace safety standards, administrative facility operations, and service delivery practices.


• Strong administrative and organizational skills utilizing Microsoft Office and workplace management tools.

Problem Solving

• Resolves facility, vendor, workplace service, hospitality, and fleet-related issues impacting business operations.


• Balances service quality, workplace appearance, safety, employee experience, and cost efficiency.


• Identifies operational risks, vendor performance concerns, maintenance needs, and workplace improvement opportunities.


• Coordinates corrective actions and escalates significant safety, cost, schedule, or service-related issues when appropriate.

Interactions and Influence

• Frequent interaction with employees, plant leadership, corporate leadership, vendors, contractors, property management, and service providers.


• Works closely with HR, Safety, Procurement, Finance, IT, and Operations teams.


• Influences workplace standards and service quality through operational execution, vendor management, communication, and follow-through.

Impact

Direct: Facility functionality, workplace appearance, hospitality services, vendor performance, workplace improvement projects, and fleet readiness.

Indirect: Employee experience, visitor experience, operational continuity, safety culture, administrative efficiency, and consistent expression of UNA Culture across locations.

Experience and Education

• High school diploma or equivalent required.


• Associate's or Bachelor's degree in Business Administration, Facilities Management, Hospitality Management, Project Coordination, or related field preferred.


• Five or more years of experience in facilities coordination, workplace services, hospitality operations, vendor management, fleet administration, or related operational roles.


• Experience supporting multiple locations and coordinating facility improvement projects preferred.


• Experience within manufacturing, industrial, mining, construction materials, or multi-site environments preferred.


• Full proficiency in English required. Spanish is desirable.

Success Profile

• Highly organized and service-oriented professional.


• Strong coordinator capable of managing multiple vendors, projects, facilities, and operational priorities.


• Effective communicator with strong follow-through and attention to detail.


• Practical problem solver focused on safety, workplace standards, and operational excellence.


• Demonstrates accountability, professionalism, and commitment to UNA Culture.