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Posted 2mo ago

Field Application Engineer

@ Datavault AI
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Philadelphia, Pennsylvania, United States
OnsiteFull Time
Responsibilities:Integrating software, Documenting integration, Collaborating engineers
Requirements Summary:3+ years software programming; MATLAB; software integration; customer-facing; agile teamwork; strong communication and documentation.
Technical Tools Mentioned:MATLAB
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Job Description

Field Application Engineer
 Location: Philadelphia, PA
 Employment Type: Full-Time, Onsite

About Us

Datavault AI, along with its event-technology subsidiary Event Citadel (formerly CompuSystems), operates across a diverse portfolio of technology and service divisions. 

Datavault AI Inc. delivers high-performance computing software, Web 3.0 data-management solutions, and advanced audio technologies to a broad range of industries. Its Acoustic Science division licenses spatial and multichannel HD audio technologies—including ADIO®, WiSA®, and Sumerian®—to customers in sports & entertainment, events & venues, automotive, finance, and other sectors. 

Event Citadel (formerly CompuSystems), founded in 1976, is a trusted provider of end-to-end event technology solutions, offering registration, ticketing, lead retrieval, and attendee-engagement services for events of all sizes across trade, association, corporate, and government markets.

Job Description

 As a Solutions Software Field Application Engineer (FAE), you will be instrumental in ensuring the seamless integration of our software solutions with customer hardware SoC/IoT systems. You will collaborate closely with our engineering team to provide valuable product feedback and serve as a liaison between customers and engineers. Your primary responsibilities will include supporting the sales team and managing customer-specific projects that integrate with our products. 

Key Responsibilities:

  • Integrate customer support software with our solutions.
  • Develop and maintain comprehensive documentation for software integration.
  • Collaborate closely with engineers to provide product feedback and improvements.
  • Act as a liaison between customers and the engineering team, ensuring smooth communication and issue resolution.
  • Develop, support, and demonstrate proof of concepts using our hardware development kits.
  • Provide technical support and troubleshooting for customers.
  • Stay up to date with the latest industry trends and technologies.
  • Support customer visits and trade shows as requested.

Qualifications:

  • BS or MS (BS) degree in Computer Science, Software Engineering 
  • Minimum 3 years of Software programming experience. 
  • Proficiency in MATLAB programming.
  • Experience in software integration and customer support.
  • Ability to work collaboratively with engineering within an agile process.
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively. 
  • Excellent documentation skills.

What We Offer:

  • Competitive salary and benefits package. 
  • A fast-paced, high-impact work environment.
  • Opportunity to work closely with executive leadership.
  • The chance to work with cutting-edge technologies and make a significant impact.
  • A culture of innovation, ownership, and growth.