Department: Information Technology

Job Status: Full-Time

FLSA Status: Salary Non-Exempt

Reports To: Digital Solutions Supervisor

Location: Information Technology

Amount of Travel Required: 100%

Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM (Overtime & Weekends often required)

Positions Supervised: N/A

AIP: Level 7

POSITION SUMMARY: The Field IT Technician is responsible for providing first-tier technical support and performing routine maintenance on mobile frac fleet network systems. The role focuses on troubleshooting, provisioning hardware, supporting network-connected devices, and documenting solutions within a Windows-based IT environment.

ESSENTIAL FUNCTIONS: (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "may.")

Device Provisioning & Configuration

· Set up and configure IT hardware (e.g., computers, monitors, switches) for deployment on mobile frac fleet equipment.

· Ensure all devices are properly integrated into the field’s network infrastructure.

Network Support & Maintenance

· Monitor and maintain network devices, ensuring optimal performance and minimal downtime.

· Troubleshoot network issues related to PCs, servers, printers, cameras, and other connected devices.

Technical Support & Issue Resolution

· Respond to and resolve first-tier technical support requests, escalating complex issues as necessary.

· Document resolutions and create user-facing guides and FAQs to facilitate self-service.

Asset Management

· Track and maintain an inventory of company computing assets tied to operating fleet equipment.

· Ensure accurate records of hardware deployments, configurations, and maintenance schedules.

System Monitoring & Reporting

· Utilize monitoring tools to oversee system performance and identify potential issues proactively.

· Generate reports on system health, ticket resolutions, and maintenance activities.

Compliance & Documentation

· Ensure all IT operations comply with company policies and industry regulations.

· Maintain comprehensive documentation of IT procedures, configurations, and support activities.

Continuous Improvement

· Stay updated with the latest industry trends and technologies relevant to field IT operations.

· Recommend and implement improvements to enhance system efficiency and reliability.

· Performs other related duties as assigned to assist with successful operations and business continuity.