Performs installation, calibration, preventive maintenance, troubleshooting, and repair of lab measurement and weighing equipment with minimal assistance, while providing on-site and occasional remote support to customers. Ensures high customer uptime, accurate documentation, and supports sales of service and products. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Key ResponsibilitiesInstall, calibrate, maintain, and repair lab instruments following procedures and customer requirements. Troubleshoot independently, escalate complex issues, and maintain accurate service and timekeeping records. Communicate professionally with customers and internal teams, promote services, and meet productivity and safety expectations. Maintain accurate inventory of parts, tools, and materials to support efficient service delivery. Act as a trusted technical resource to customers by providing guidance on proper use, care, and optimization of lab equipment.