About The Role

As a Fixed Term Medical Receptionist in our Support Staff department, you will be the first point of contact for patients and visitors in a fast-paced, busy clinic environment. You will manage a high volume of calls, appointments, and front-desk activities while maintaining a professional and compassionate demeanor. In this fixed term, full-time hourly role, you will play a key part in ensuring the smooth day-to-day operation of the clinic by providing efficient administrative support, accurate data entry, and exceptional customer service to both patients and clinical staff.

What You'll Do

Serve as the first point of contact for patients, visitors, and callers, providing courteous and professional assistance at all times
Manage a high volume of incoming phone calls, using excellent phone etiquette to route calls, take messages, and answer general inquiries
Schedule, confirm, and adjust patient appointments using practice management systems and office tools
Greet and check in patients, verify identification and insurance information, and ensure all required forms are completed accurately
Maintain and update patient records and logs using Google Sheets, Excel, and Word with a high level of accuracy and confidentiality
Coordinate patient flow in a busy clinic, communicating effectively with clinical and support staff to minimize wait times
Collect and process payments, co-pays, and billing information in accordance with clinic procedures
Handle sensitive patient information in compliance with privacy and confidentiality standards
Perform general administrative tasks such as scanning, filing, printing, and document preparation to support clinic operations
Prioritize and multitask effectively in a fast-paced environment, managing competing demands while maintaining attention to detail
Assist with incoming and outgoing correspondence, including emails, faxes, and mailed documents
Support other reception and administrative duties as assigned to ensure the smooth running of the clinic during the fixed term

Qualifications

Minimum of 1-2 years of experience in a receptionist, front-desk, or customer service role; experience in a medical or clinical setting is preferred
Proficiency with Google Sheets, Excel, and Word for data entry, record-keeping, and basic reporting
Strong phone etiquette and communication skills, with the ability to handle a high volume of calls professionally
Demonstrated customer service skills with a patient, empathetic, and professional demeanor
Proven ability to multitask, prioritize, and work efficiently in a fast-paced, busy clinic environment
High level of accuracy and attention to detail in data entry, scheduling, and documentation
Ability to maintain confidentiality and handle sensitive patient information appropriately
Strong organizational skills and the ability to follow established processes and procedures
Comfort working in a fixed term, full-time hourly position, with flexibility to adapt to changing clinic needs
Proficiency in English, both written and verbal