Front Desk Agent � Unicoi State Park & Lodge

Become the welcoming face of one of Georgia�s most beloved mountain destinations.

About the Role

As a Front Desk Agent at Unicoi State Park & Lodge, you�ll be at the heart of the guest experience. From warm check-ins to thoughtful assistance throughout their stay, you�ll help create memorable moments for visitors exploring the beauty of the North Georgia mountains. This role is perfect for someone who enjoys connecting with people, thrives in a dynamic environment, and takes pride in delivering exceptional service.

What You�ll Do

• Greet guests with genuine hospitality and guide them through smooth check-in and check-out experiences.

• Manage room assignments and accommodate special requests whenever possible.

• Handle phone inquiries, reservations, cancellations, and walk-ins with confidence and professionalism.

• Maintain a strong understanding of the property, amenities, and local attractions to assist guests effectively.

• Follow established cash-handling, credit, and rate policies with accuracy.

• Stay knowledgeable about room types, locations, and selling strategies to support occupancy goals.

• Uphold grooming standards, safety procedures, and Lodge policies.

• Collaborate with team members to maintain a positive, supportive work environment.

• Adapt to a flexible schedule that supports our 24/7 lodge operations.

• Assist management with reasonable requests to ensure smooth daily operations.

What Makes You a Great Fit

• 6�12 months in hospitality or customer service preferred.

• Strong communication skills and the ability to understand and follow written instructions.

• Comfort with basic math and the ability to interpret data accurately.

• Problem-solving skills and a calm, professional demeanor.

• Familiarity with computers and point-of-sale systems.

• A team-oriented mindset and a willingness to pitch in wherever needed.

• Flexibility to adjust to business demands and varying schedules.

Why You�ll Love Working Here

You won�t just be checking guests in�you�ll be part of a team that helps visitors create unforgettable memories in a stunning natural setting. Every day brings new faces, new stories, and new opportunities to make someone�s stay extraordinary.