Role and Responsibilities

The medical office assistant will have a minimum of one-year experience and be an integral part of the patient care team. This is a full-time position, and will handle the use of confidential information. This position will cross cover between check-in and check-out. Primary duties are as follows:

· Greet patients and visitors, in person or on the telephone

· Registration of patient accounts

· Process outgoing referrals

· Scheduling of patient appointments

· Payment collections and postings

· Optimizes patient’s satisfaction, provider time and treatment room utilization by scheduling appointments

· Notifying providers and clinical staff of patient’s arrival

· Scanning medical records in the EMR, including but not limited to paper documents and CD images

· Protects patient’s rights by maintaining confidentiality of personal and financial information

· Answers the telephone

· Maintain the cleanliness of the reception area

· Additional duties as assigned