Position: Bilingual Front Desk Receptionist

Company: Cool Smiles Orthodontics

Location: OC & Inland area

Job Type: Full-Time

Pay: $18.00–$19.00 per hour

Benefits

• 401(k) with company match


• Health insurance


• Paid time off


• Paid holidays


• Uniform allowance

Schedule

Monday to Thursday: 8:30 AM – 5:30 PM

Friday: 8:00 AM – 5:00 PM

Overview

Are you passionate about making a difference and creating beautiful smiles? Cool Smiles Orthodontics is seeking a dynamic Bilingual Front Desk Receptionist to join our team. As the first point of contact for our patients, you will play a key role in delivering exceptional customer service and creating a positive experience for every patient who walks through our doors.

Responsibilities

• Warmly greet and assist patients upon arrival and dismissal


• Address patient questions and concerns in accordance with company policies


• Manage incoming calls and schedule appointments efficiently


• Maintain and update the appointment schedule in practice management software


• Confirm appointments and follow up on no-shows or cancellations


• Register patients and ensure accurate chart filing and documentation


• Handle cash transactions accurately and responsibly


• Maintain cleanliness and organization of the waiting area


• Support local marketing initiatives to promote brand awareness and patient growth


• Perform additional duties as assigned by the Office Manager or Practice Development Manager

Required Skills and Qualifications

• High school diploma or equivalent required


• Minimum of 1 year of customer service experience required


• Professional fluency in both English and Spanish required


• Strong interpersonal skills with the ability to connect with diverse individuals


• Excellent multitasking and organizational skills with strong attention to detail


• Basic computer proficiency


• Positive attitude, proactive problem-solving skills, and ability to work effectively in a fast-paced environment


• Reliable transportation and ability to travel between office locations as needed

Physical Requirements

• Ability to sit or stand for extended periods


• Frequent use of computers, phones, and office equipment


• Ability to occasionally lift up to 15 pounds

Working Conditions

• Fast-paced environment with frequent patient interaction


• Opportunities for personal and professional growth


• Standard office hours with occasional schedule flexibility as needed

Join our team and become part of a supportive community dedicated to creating beautiful smiles and positively impacting lives. Apply today to begin a rewarding career with Cool Smiles Orthodontics.

Equal Opportunity Employer: Cool Smiles Orthodontics is an equal opportunity employer and considers all applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.