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Posted 2w ago

Front Desk Registration

@ Kernodle Clinic
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Burlington or Mebane or Elon or Greensboro or Raleigh or Durham
OnsiteFull Time
Responsibilities:checking in, collecting payments, answering phones
Requirements Summary:Exceptional customer service, computer skills, medical knowledge, multi-tasking; EPIC experience preferred; experience preferred but not required; ability to maintain patient confidentiality.
Technical Tools Mentioned:EPIC
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Job Description
Front Desk Receptionist
 
Kernodle Clinic is a respected and progressive multi-specialty group practice with Clinics in Burlington, Mebane and Elon. We are a community leader that offers challenging and rewarding opportunities for our employees. Kernodle Clinic is a multi-specialty practice with more than 100 providers located just off I-40/I-85. Burlington is accessible as a day trip to NC mountains and beaches. Ample recreational activities, shopping, and easy access to metros (Greensboro, Raleigh and Durham) are unique to Burlington.
 
We are currently seeking patient-focused individuals for a Front Desk Receptionist position for our Registration Department. This position would be located at our Burlington Kernodle Clinic location. Experience preferred but not required. EPIC experience a plus but not required. Schedule would be Monday thru Friday, 8:00 a.m. to 5:00 p.m. 


All candidates must have exceptional customer service, computer experience, medical knowledge, multi-tasking skills and be able to provide a friendly and welcoming environment to our patient population.
 
Job Type: Full-time

 

Duties Include, but not limited to the following:
 
  • Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.  Ensure proper patient documentation has been received and is available.
  • Check in patient upon arrival.  Double identify correct patient information in EPIC.  Verify patient demographic data.  Collect documentation for demographic changes and forward to team lead or supervisor.  Accurately identify the appropriate account/verify check in sheet for patient visit.
  • Collect co-payments, deductibles and outstanding balances as required.
  • Provides excellent customer service while maintaining patient confidentiality and supporting efficient clinic or hospital operations.
  • Ensure that necessary signatures are obtained on release and assignment forms.
  • Answer telephone, take and deliver messages to physicians, nurses, and others.
  • Report obtained medical information from patients and referring physicians accurately, completely, and timely.  Disseminate messages according to practice communication standards.