Description

This Front Desk Supervisor is a full-time, benefited, non-exempt position, responsible for the supervision of daily activities performed by front desk staff and reports to the Assistant General Manager of Hospitality Operations (AGMH). As one of the primary customer service representatives for hospitality, this position ensures that the highest quality standard for guest services is met on a daily basis.  The Front Desk Supervisor works in close partnership with the hospitality management group to guarantee a harmonious execution of daily hospitality related guest services.  

Duties and Responsibilities

Supervision

• Provides oversight, training and mentoring of front desk staff responsible for guest check-ins and departures, reservation management, guest billing and guest accommodations.
• Maintains standards regarding uniform and appearances for front desk department.
• Assists AGMH with developing schedules and shift responsibilities.
• Assists AGMH and HR with mid-year and annual performance reviews.
• Leads by example, maintaining a friendly, cheerful and courteous demeanor at all times.

General Operations

• Supervise all aspects of the front desk operations:
  • Oversee guest check-in and check-out processes
  • Handle guest inquiries, requests, and complaints promptly and professionally
  • Ensure an optimal level of service and hospitality is provided to all guests
  • Train and mentor front desk staff to ensure high quality operation
  • Ensure compliance with CCA policies and procedures
  • Collect receipts from the Dining Hall for weekly room charges and submitting a payment request form to accounting
• Work closely with housekeeping and maintenance staff during shifts to ensure all rooms are ready for arrival.  
• Responsible for communicating timely with housekeeping and/or maintenance departments on any early check-in requests, guest service special requests and additional rooms sold for the day.
• Shares after-hours Guest Hotline duties with the General Managers.
• Responsible for keeping policies and procedures documented digitally, in addition to a physical binder, and ensures both accurate and up to date for staff reference and use.
• Works with General Managers in responding to and following up on guest post-stay GEM surveys, online guest messages, and online reviews.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the telephone.

Requirements

Required Qualifications

 High School diploma (College Diploma Preferred)

2+ years of experience in a hospitality setting, preferably at the front desk.

Knowledge/Skills/Experience

• Knowledge of Microsoft Office and Microsoft Edge as well as other software packages pertinent to the performance of the position. 

• Excellent knowledge and skills in business English, grammatical construction, spelling, punctuation, arithmetic, and vocabulary.
• Excellent telephone and personal communication skills – listening, responding, and recording. Excellent writing and editing skills.
• Strong interpersonal and communications skills to be able to communicate effectively with diverse groups of people.
• Excellent organizational and multi-tasking skills. Must be able to anticipate and plan for needed steps to meet deadlines.

• Experience with Property Management Systems, Document retention and customer data bases, or similar systems is a plus. 
• Observes and adheres to safety and security procedures, promoting a safe work environment.
• Able to reach effective solutions, poses good questions, consults helpful resources, and does not stop at the first answer he/she comes across.
• Organizes resources, performs tasks, and coordinates with other functions to most effectively and efficiently perform work responsibilities and accomplish objectives in a timely fashion.
• Able to build morale, build strong and productive relationships with coworkers, and fulfill group commitments to achieve goals and objectives.

Applications will be accepted until July 17, 2026

At Colorado Chautauqua Association (CCA), we celebrate difference and welcome its benefits. We are proud to be an equal opportunity workplace, and do not discriminate on the basis of age 40 and over, race, color, ancestry, national origin, sex, sexual orientation, gender identity, gender expression, religion, creed, disability, military status, genetic information, marital status, or any other status protected by law.