Job Description

• We are a Christian organization; our tenets are found in our four foundational statements.
• Our primary purpose is to protect unborn life.
• We believe in the sanctity of marriage between one man and one woman and the sacredness of the marital act.
• We promote Natural Family Planning (NFP) and we do not promote any form of artificial contraception or sterilization.
• We promote abstinence before marriage and fidelity within marriage.

Primary Duties

Front Office and Administrative Duties               

• Answer and triage incoming phone calls; schedule patient appointments, tests, procedures, and referrals as ordered by providers.
• Greet patients and visitors; perform check-in/check-out procedures, including scanning IDs, insurance cards and patient information into electronic medical records (EPIC). 
• Confirm appointments and contact no-show patients to reschedule via phone, mail, or messaging systems.
• Maintain office and waiting room areas to ensure cleanliness and organization.
• Perform insurance verification, intake procedures, and coordinate incoming/outgoing faxes.
• Maintain accurate patient records, charts, and statistics in compliance with HIPAA regulations.
• Assist with administrative tasks, including assembling new patient folders, entering data, and updating office materials.
• Participate in staff meetings, trainings, and organizational initiatives.

• Prepare patients for examination and treatment by escorting them to exam rooms and documenting histories, vitals, and patient symptoms in the EHR.
• Assist with pre-visit planning by reviewing patient charts, lab results, and orders to determine needed services.
• Prepare, clean, and maintain exam and treatment rooms, ensuring clinical supplies are stocked and organized.
• Assist providers with clinical procedures, including OB/GYN exams, Non-Stress Tests, and office procedures as directed.
• Administer injections or medications as ordered by providers; process medication requests.
• Document refrigerator temperature logs, lab control tests, and other clinical quality records.
• Provide general health and lab result information to patients, referring clinical questions to providers or Practice Manager.
• Assist with scheduling tests, treatments, and referrals to other providers.

• Participate in professional development activities to maintain clinical skills and EHR competency.
• Maintain confidentiality and professionalism in all interactions with patients, staff, and the public.
• Perform other duties as assigned in support of the mission of HFPC and ENLC.
• Participate in administrative staff meetings and attend other meetings and in-services as required.

• High school diploma or GED required; completion of an accredited Medical Assisting program preferred.
• Certification as CMA (AAMA), CCMA, or RMA preferred.

• Minimum of 1-2 years’ experience in a medical office or clinical setting, preferably in perinatal or women’s health care.
• EHR experience (EPIC preferred) and proficiency in Google Suite are required.

• Excellent interpersonal, communication, and organizational skills.
• Ability to multitask in a fast-paced, patient-centered environment.
• Knowledge of HIPAA, OSHA, AAPLOG, and Medicaid regulations.
• Ability to provide both administrative and basic clinical support in accordance with scope of practice.

• Work is conducted in both office and clinical settings; occasional exposure to communicable diseases, bodily fluids, and clinical hazards.
• Must be able to stand, walk, bend, lift (up to 20lbs), and perform full range of motion.
• Vision and hearing sufficient for patient care and administrative tasks.
• Attendance, punctuality, and readiness to perform scheduled hours are essential functions.

• Adhere to ENLC Policy and Procedures.
• Demonstrate flexible and efficient time management and ability to prioritize workload often balancing multiple priorities.
• Strong personal motivation, initiative, sense of responsibility.
• Excellent knowledge of computers and willingness to learn new skills as needed.
• A servant’s attitude with the ability to understand how all tasks impact Elizabeth's New Life Center’s ministry of supporting life.
• A strong team player.
• Willingness to support Elizabeth’s New Life Center’s mission and vision as defined by Elizabeth's New Life Center.