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Posted 1w ago

Frontline NOC Analyst (Fixed-term, Parental Leave)

@ CUJO AI
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Vilnius, Vilnius County, Lithuania
€1k-€2k/moHybridFull Time
Responsibilities:monitoring systems, supporting clients, managing tickets
Requirements Summary:Entry-level IT support role requiring practical knowledge of networking, cybersecurity or system monitoring, incident awareness, English fluency, good communication, attention to detail, and ability to work rotating shifts. Fixed-term (Jun 2026–May 2028).
Technical Tools Mentioned:AWS
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Job Description

Description

🚀 CUJO AI® is a leader in artificial intelligence solutions for network service providers. We use machine learning and real-world data to develop cybersecurity, device intelligence, network intelligence, and parental control solutions that make internet connections safer for millions of homes. 


About the Role 


We’re looking for a dedicated Frontline NOC Analyst (Fixed-term) to join our team in Lithuania to help ensure our services run smoothly 24/7.  


This role is ideal for those who enjoy structured tasks and a stable work environment while embracing a rotating shift schedule that covers days, evenings, and nights. 


The compensation package starts from 1400 to 1800 EUR (gross), depending on your experience. 


The role is a fixed-term parental leave substitute (June 2026 – May 2028). 


In This Role, You Will: 


  • Monitor IT services and systems. 
  • Provide first-line customer support for B2B clients. 
  • Create and manage support tickets. 
  • Perform database checks. 
  • Document and pass on relevant information to the next shift. 
  • Follow established processes to ensure service quality, while proactively identifying opportunities for improvement. 
  • Contribute to a positive team environment by sharing knowledge, raising observations, and helping drive operational excellence.

Requirements

What We’re Looking For: 


  • Practical IT knowledge in areas like networking, cybersecurity, system monitoring or customer service. 
  • Good incident response sense and ability to act with urgency. 
  • Fluency in English (spoken and written) for effective communication with our international team. 
  • Good communication, initiative skills and a customer-focused mindset. 
  • Strong attention to detail and ability to follow procedures. 
  • Ability to multitask and adapt to changes. 
  • Confidence to speak up, share ideas, challenge the status quo constructively, and take ownership when opportunities for improvement arise. 
  • A proactive and solution-oriented approach, with the ability to motivate others through example and positively influence team performance. 
  • An ideal candidate brings high energy and enthusiasm to work, takes initiative, has a growth mindset, and seeks continuous improvement and career development. We value individuals who naturally step forward, inspire those around them, and demonstrate leadership potential from day one. 


Note: This role does not involve complex troubleshooting or advanced technical recovery - your main focus will be monitoring, documenting, and escalating issues as needed. If you're reliable, proactive, and looking for a steady IT support role, we’d love to hear from you!

 

Why Join CUJO AI? 


  • Flexible Work – Hybrid or fully remote options based on your location. 
  • Team Gatherings – Annual company events and team activities. 
  • Career Growth – Training bonuses for AWS certifications and other learning opportunities. 
  • Performance Bonuses – Company-wide annual bonus program. 
  • Referral Rewards – Earn up to €1,000 for referring new hires. 


At CUJO AI, we value innovation, collaboration, and continuous improvement. Join us and work on technology that makes the internet safer!


📅 Apply by June 28, 2026 – but don’t wait! We’ll hire as soon as we find the right person. 


📩 Apply via our recruitment portal. Questions? Email us at [email protected].