Position Summary

The Medical Receptionist provides front-desk and administrative support to ensure smooth daily operations within the Surgical Facility. This role is responsible for greeting patients, managing check-in procedures, handling patient communications, and maintaining accurate documentation in compliance with HIPAA and facility policies. The ideal candidate is professional, detail-oriented, and able to thrive in a fast-paced environment where an excellent patient experience is essential.

Key Responsibilities

Patient Interaction & Front Desk Operations

• Greet patients, their families and visitors in a courteous and professional manner.

• Manage the patient check-in process, including verifying demographic and insurance information.

• Collect copays, account payments, and any required documentation.

• Answer and route phone calls; respond to patient inquiries with appropriate urgency.

• Coordinate with pre-op, post-op, and surgical teams to ensure efficient patient flow.
  
  

Administrative Duties

• Occassionally verify insurance eligibility and obtain accurate copay information

• Maintain and secure electronic and paper records in accordance with HIPAA.

• Prepare and manage patient forms and consent documents according to facility policies.

• Assist with scanning, filing, faxing, and routing of chart documents 

• Support daily operational tasks, including stocking office supplies and maintaining a clean reception area.

Compliance & Safety

• Follow all facility protocols, including HIPAA, OSHA, infection control, and patient confidentiality guidelines.

• Participate in required training, quality assurance activities, and staff meetings.

• Report safety concerns or operational issues to management promptly.

Qualifications

Required

• High school diploma or GED.

• Prior experience in a healthcare or medical office setting.

• Strong customer service and communication skills.

• Proficiency with electronic health record (EHR) systems and basic computer applications.

• Ability to multitask, prioritize, and maintain professionalism under pressure.

Preferred

• Experience in an ambulatory surgery center or outpatient surgical environment..

Schedule & Compensation

• Full-time position; schedule may include early mornings depending on department needs.

• Competitive compensation and benefits package.