About the Department

The City of Richmond Department of Public Utilities – Water Utility Division is seeking qualified individuals to fill the position of Gas and Water Field Supervisor. The selected candidate will be responsible for supervising and planning work for the Gas and Water Service Technicians.

Position Duties

Supervising staff including selecting and recommending selections, training, and evaluating work, counseling, disciplining, and recommending terminations;
Assigning work and coaching service technicians;
Handling dispatch duties and other communications to ensure proper on-site placement of technicians;
Monitoring workload progress and employee performance in the field;
Scheduling and distributes work assignments;
Monitoring overtime and travel of technicians;
Analyzing data from computer print outs of daily work and evaluating performance.
Evaluating customer satisfaction in the servicing of gas and water utilities;
Maintaining all meter reading & AMR maintenance equipment;
Driving mobile routes utilizing DCU & MC2;
Meeting/communicating with internal and external customers.

Incumbent serves as an essential employee, which means that the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions, or inclement weather.

The selected candidate may be required to work 24 hour on-call, weekend and holiday call duty as scheduled.

Minimum Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES:

Considerable knowledge of Gas/Water pipeline maintenance and repair (e.g. placing a sleeve to stop a leak, hot tapping); Standard Operating Procedures and Abnormal Operating Conditions; and pipe fitting and plumbing. Knowledge of GIS maps and Advantex. Demonstrated skill with oral and written communication; and interpersonal communication. Demonstrated skill in using hand tools such as shovels and wrenches; and gas detection equipment (combustible gas indicator); and skilled in pre-trip vehicle inspections. Demonstrated ability to identify hazardous situations; to think critically; to follow standard operating procedures; and to train others and ensure subordinates follow safety regulations and procedures.

MINIMUM TRAINING AND EXPERIENCE:

Requires high school diploma, GED and training that is equivalent to the satisfactory completion of one year of college education or specialized advanced training;
Requires two years of experience;
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

Requires a Driver's License and a Commonwealth of Virginia Driver's License within 30 days of hire.

PREFERRED TRAINING AND EXPERIENCE:

At least two years of supervisory experience in a fast paced customer focused environment;
At least one year of professional experience in a government locality Utility department;
Commitment to delivering excellent customer service;
Strong multi-tasking and organizational skills;
Strong creative thinking abilities and problem solving skills;
Self-directed worker with a willingness to take on challenges with a "can-do attitude";
Ability to work with various individuals in departments, stakeholders and constituents at all levels;
Schedule flexibility to work in a 24/7/365 operating department;
Intermediate proficiency with MS Office products such as Word and Excel; working experience with MS Outlook and Advantex work scheduling tool; Customer Information System (CIS) Banner;
Bilingual, Spanish speaking candidates are encouraged to apply.

Other Qualifications

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. While performing the essential duties of this job, the employee is regularly required to reach extending hands and arms in any direction, stand, push, pull, lift, finger (picking, pinching or otherwise working primarily with fingers), grasp applying pressure to an object with fingers or palms, talk, see, and hear. The employee is frequently required to climb, balance, stoop, crouch, crawl, walk, feel and use substantial repetitive motions of the wrists, hands and fingers. In terms of the physical strength to perform the essential duties, this classification is considered to be heavy work, exerting up to 100 pounds of force occasionally, up to 50 pounds of force frequently, and up to 20 pounds of force constantly to move objects.

Benefits

: With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.

Supplemental Questions

10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veteran's widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?

5-point veteran's must have been discharged under honorable conditions and had one of the following:
Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?

Are you available to work overtime and/or on-call work hours?

Do you have a valid Driver's License or ability to obtain a VA Driver's License within 30-days of hire?

Which best describes your highest level of education?

High School Diploma/GED
Some College
Associate's Degree
Bachelor's Degree
Master's/Advanced Degree
None of the above

How many years of experience do you have working in a gas and water services environment?

Less than two (2) years of experience
Two (2) to five (5) years of experience
Five (5) or more years of experience
No experience

How many years of experience do you have performing maintenance, troubleshooting and repair tasks related to gas and water services?

Less than two (2) years of experience
Two (2) to five (5) years of experience
Five (5) or more years of experience
No experience

How many years of experience do you have supervising employees?

Less than two (2) years of experience
Two (2) to five (5) years of experience
Five (5) or more years of experience
No experience

How many years of experience do you have working in a government utilities environment?

Less than two (2) years of experience
Two (2) to five (5) years of experience
Five (5) or more years
of experience
No experience

Do you have experience using MS Office (Word, Outlook, Excel, and PowerPoint)?

Do you have experience using computer based maps?

in the space provided below, please explain how your education and work experience has prepared you for this opportunity.

Required Question

Agency Information

Employer: City of Richmond
Address: 900 East Broad Street

Suite

Richmond, Virginia, 23219
Phone: (804) 646-5660

804-646-5660
Website: https://www.rva.gov/

Gas and Water Field Supervisor - Customer Service Field Division