Job Title: General Manager

Location: South Hickory

Company: Chick-fil-A

About Us:

Chick-fil-A is a leader in the fast food industry, known for our commitment to excellence, customer service, and quality food. We believe in creating a positive work environment for our team members and providing an extraordinary experience for our customers. We’re looking for a passionate and results-driven General Manager to lead our restaurant to success.

Position Summary:

The General Manager (GM) will oversee the daily operations of a Chick-fil-A restaurant, ensuring that our team delivers outstanding customer service while achieving operational excellence. As a GM, you will lead, manage, and develop your team, all while maintaining a high standard for product quality, cleanliness, and profitability. You will be responsible for maintaining a positive, high-energy culture, ensuring Chick-fil-A's standards are met, and driving the success of your location.

Key Responsibilities:

• Leadership & Team Development:
• Lead, coach, and develop a team of 90-130 employees to create a positive, high-performance culture.
• Recruit, train, and retain top talent.
• Empower your team to deliver exceptional customer service and exceed operational goals.
• Provide ongoing feedback and implement strategies to foster continuous growth and development.
• Operational Excellence:
• Oversee all aspects of restaurant operations including food quality, service, cleanliness, inventory management, and cost controls.
• Ensure compliance with Chick-fil-A standards, local health, and safety regulations.
• Drive efficient workflow, manage staffing levels, and implement best practices for maximum productivity and profitability.
• Financial Management:
• Manage the restaurant’s P&L, ensuring targets for revenue, expenses, and profit are met.
• Analyze financial data, monitor performance metrics, and implement corrective actions when necessary.
• Develop and execute strategies to increase sales, reduce costs, and improve profitability.
• Customer Experience:
• Ensure the highest standards of customer service and hospitality are maintained at all times.
• Resolve customer issues and complaints promptly and professionally.
• Promote Chick-fil-A’s brand and values in all interactions with customers and the community.
• Community Involvement:
• Act as a representative of the Chick-fil-A brand in the local community.
• Develop and foster relationships with customers, local organizations, and businesses to drive customer loyalty and brand awareness.

Qualifications:

• At least 3-5 years of management experience, preferably in the restaurant or hospitality industry.
• Strong leadership skills with a passion for developing people and creating a positive work environment.
• Excellent communication and interpersonal skills.
• Ability to manage budgets, financial reporting, and operational metrics.
• Proven track record of achieving business goals and improving operational performance.
• Proven track record of developing employees and building leadership teams.
• Ability to handle stressful situations and manage multiple tasks simultaneously.
• Flexibility to work evenings, weekends, and holidays as needed.

Preferred Qualifications:

• Experience in a fast-paced, high-volume environment.
• Knowledge of Chick-fil-A operations and culture.

Benefits:

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Two weeks Paid time off.
• 401(k) with company match.
• Opportunities for advancement and career growth within Chick-fil-A.
• Free meals during shifts and discounts for family members.

Why Chick-fil-A?

• Work for a company known for its excellence in service and community involvement.
• Be part of a team that values respect, integrity, and leadership.
• Enjoy a positive, inclusive work culture that encourages personal growth.

If you’re passionate about leadership, operational excellence, and creating a fantastic customer experience, we want to hear from you! Apply today to become a General Manager at Chick-fil-A and lead a team to success.

Work schedule

• 10 hour shift
• Weekend availability
• Monday to Friday
• 8 hour shift
• 12 hour shift