Additional Information: This hotel is owned and operated by an independent franchisee, LTS Hospitality Management. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.
The Hotel General Manager is responsible for managing the overall operations of the hotel, including guest services, staff management, financial performance, and strategic planning. The role ensures high standards of service, operational efficiency, and compliance with company policies.
Key Responsibilities
1. Operations Management
Oversee daily hotel operations across all departments (front office, housekeeping, food & beverage, maintenance).
Ensure smooth functioning of all hotel services and facilities.
Maintain high standards of cleanliness, safety, and guest experience.
2. Guest Satisfaction
Ensure exceptional customer service and handle guest complaints or escalations.
Monitor guest feedback and implement improvements.
Maintain strong relationships with VIP guests and repeat customers.
3. Financial Management
Manage budgets, forecasts, and financial reports.
Monitor revenue, expenses, and profitability.
Implement strategies to maximize occupancy and revenue.
4. Staff Management
Recruit, train, supervise, and evaluate staff.
Foster a positive work environment and strong team culture.
Ensure staff adhere to company policies and service standards.
5. Sales & Marketing
Collaborate with sales and marketing teams to increase bookings.
Develop promotional strategies and partnerships.
Monitor market trends and competitor activities.
6. Compliance & Safety
Ensure compliance with local laws, regulations, and health & safety standards.
Maintain proper licensing and certifications.
Conduct regular inspections and audits.
7. Strategic Planning
Set long-term goals and business strategies.
Identify growth opportunities and operational improvements.
Report performance to owners or corporate management.
Job Qualifications:
Bachelor's degree preferred in
Hospitality Management
Hotel Administration
Business Administration
Tourism Management
Experience
2- 5 years of hotel management experience.
Key Skills
Leadership and team management
Financial management and budgeting
Revenue management
Customer service and guest relations
Problem-solving and decision-making
Communication and interpersonal skills
Sales and marketing knowledge
Conflict resolution
Time management and organization
Technical Knowledge
Hotel Property Management Systems (PMS)
Revenue management tools
Microsoft Office Suite
Hotel accounting and reporting systems
Typical Responsibilities
Oversee daily hotel operations.
Manage department heads and staff.
Develop budgets and control expenses.
Increase occupancy and revenue.
Ensure guest satisfaction and service quality.
Maintain compliance with health, safety, and labor regulations.
Coordinate sales, marketing, and community relations.
Monitor hotel performance metrics.
Health, dental, and vision insurance, Paid time off, Holiday Pay, Bonuses. $65K - $75K
This company is an equal opportunity employer.
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