Description

Summary of Position:
The General Manager is responsible for overseeing all aspects of UGM Motors operations, including sales, service, inventory, staffing, financial performance, customer and vendor relationships. This role is unique in that it combines executive-level business leadership with ministry leadership responsibilities. Success is measured not only by operational and financial results, but also by how effectively the Mission’s values and purpose are reflected through daily operations, staff leadership and community impact. 

Duties & Responsibilities:

Key Result Area #1: Core Responsibilities

Operational Leadership

• Oversee day-to-day operations of all departments (sales, service, detail, upholstery, and administration)
• Ensure efficient workflows, productivity, and accountability across teams
• Develop, implement, and refine SOPs to maintain consistency and performance
• Monitor and manager inventory levels, acquisition processes, and vehicle readiness

Financial Management & Stewardship

• Manage departmental budgets, revenue goals, and expense control
• Review financial reports and adjust strategies to maintain profitability
• Ensure accurate tracking of cost of goods sold and met performance
• Maintain financial integrity and accountability in all practices

Sales & Customer Experience

• Oversee sales strategy, pricing, and inventory positioning
• Ensure a high standard of customer service and satisfaction
• Support sales staff development and performance
• Maintain ethical sales practices aligned with the Mission’s values

Staff Leadership & Development

• Lead, coach, and develop department managers and staff
• Conduct performance reviews, hiring, and workforce planning
• Promote a culture of accountability, teamwork, and growth
• Support staff well-being and maintain a healthy work environment

Donor & Community Engagement

• Oversee donor vehicle intake processes and communication
• Ensure a professional and respectful experience for donors
• Build and maintain strong relationships with the community
• Represent UGM Motors in alignment with the Mission’s reputation

Key Result Area #2: Ministry Leadership Responsibilities

Spiritual Leadership & Culture

• Model Christ-centered leadership in decision-making, communication, and behavior
• Foster a workplace culture grounded in integrity, humility, and servanthood
• Support and uphold the Mission’s statement of faith and organizational values
• Encourage unity and respect across all departments

Integration of Mission Into Operations

• Ensure all business activities reflect the purpose and values of Union Gospel Mission
• Approach customers, donors, and staff with a service-focused, ministry mindset
• Maintain ethical standards that prioritize testimony and integrity over profit
• Reinforce the understanding that the dealership operates as a ministry platform

Staff Care & Discipleship Influence

• Lead with a balance of operational authority and pastoral awareness
• Demonstrate care for employees’ personal and professional well-being
• Provide encouragement, mentorship, and guidance consistent with biblical principles
• Cultivate an environment where individuals are respected, supported, and developed

Stewardship & Accountability

• Manage all resources as entrusted assets of the Mission
  Balance financial performance with ministry impact
  Ensure transparency, honesty

Community Representation

• Represent the Union Gospel Mission with integrity in all external interactions
• Build trust with donors, customers, and community partners
• Recognize that every interaction reflects the Mission’s testimony

Personal Conduct & Leadership Example

• Demonstrate consistency between personal conduct and organizational values
• Lead by example in humility, discipline, and faithfulness
• Maintain a standard of behavior that reflects positively on the Mission

Organizational Alignment

• Support and align with the Mission’s leadership and direction
• Make decisions through both an operational and ministry lens
• Reinforce unity between UGM Motors and the broader Mission organization

KEY Performance Indicators (Balanced Measurement)

• Performance in this role is evaluated across both business and ministry outcomes:
• Financial performance and operational efficiency
• Staff development, retention, and team health
• Customer and donor satisfaction
• Alignment with Mission values and culture
  Community reputation and trust

WORKING CONDITIONS/PHYSICAL FACTORS:

Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%

• The noise level in the work environment is consistently moderate to high – continuously
• Work is both indoors and outdoors and may require sitting, standing, bending, reaching, and going from building to building – frequently
• Requires the ability to hear, see, and speak clearly – continuously
• Requires ability to lift and/or move up to 50 pounds - occasionally

EQUIPMENT/TOOLS USED:

Computer (MS Word, Excel, PowerPoint, Outlook, Carousel, internet browser)

EDUCATION/EXPERIENCE:

• Minimum requirement: High School diploma or GED
• Preferred: Associate or bachelor’s degree in business, marketing, finance, or automotive management
• Preferred: 10-15 years of progressive dealership experience including several years in leadership
• Preferred: Strong sales leadership background

REQUIREMENTS:

Union Gospel Mission is a privately funded 501(C)3 nonprofit, evangelical Christian ministry. Our designated purpose is religious, and we are a Christ-centered ministry which is dedicated to sharing the Gospel and helping the homeless and impoverished. We consider every position to be essential in the fulfillment of our ministry and Statement of Purpose. As such, each employee must have a relationship with Jesus Christ as their personal Savior and Lord. All employees must:

• Be able and willing to share the Gospel and participate in all the ministry activities of Union Gospel Mission
• Subscribe to Union Gospel Mission Statement of Faith and UGM Distinctives upon hire and continuously while employed
• Adhere to Union Gospel Mission Employee Handbook

Summary

BENEFITS:

• Two hundred and eight hours (26 days) paid time off per year to include 6 major holidays. (160 hours of PTO for Full-Time)
• Employees (and their families) have availability of medical, dental, vision, life insurance, Long Term Disability.   
• FSA available first of the year following 1 year anniversary.
• 403(b) Retirement plan, with company matching after 1 year.