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Posted 2w ago

GSI Product Owner (PT Opportunity - 10-15 hrs/week) (Princeton, NJ, US)

@ Munich Re
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Princeton, New Jersey, United States
OnsitePart Time, Contract
Responsibilities:driving adoption, documenting requirements, facilitating decisions
Requirements Summary:Deep Microsoft Dynamics 365 experience, CRM implementation/project leadership, stakeholder management, requirements documentation, testing support, and process improvement; available 10–15 hrs/week through end of 2026.
Technical Tools Mentioned:Microsoft Dynamics 365, D365, CRM
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Job Description

GSI Product Owner for Microsoft Dynamics 365 – 6 month, part-time project opportunity  (10-15 hours/week)


Multiple entities across Munich Re use Microsoft Dynamics 365 as their CRM platform and each company has configured and customized its CRM to meet local business needs. To enable a 360-degree view across the organization, the GSI CRM Harmonization program was initiated. This program enables a 360-degree view of broker and client relationships across GSI to improve cross-sell and upsell opportunities, strengthen relationships, and enhance customer retention.  The initiative was identified by GSI leadership as a major Program IMPACT project.


We’re at a critical point in the GSI CRM Harmonization program and we’re looking for a GSI D365 Product Owner to drive consistency and adoption of the enterprise-wide system.  The ideal candidate is someone with a deep understanding of Dynamics 365’s features and capabilities and how those are utilized by the business.  This person will be a bridge between the business and IT—especially regarding integrations.


Under the direction of the GSI CRM Harmonization Program sponsor, the selected candidate will dedicate 10-15 hours per week to this important project through the end of 2026. 


Key responsibilities are:



  • Serve as owner of GSI enterprise-wide implementation of D365 and ensure systems deliver expected business benefits and provide efficiencies and ease of use for a good user experience. 

  • Advise and collaborate with CRM Stakeholders ensuring alignment to organization strategy.

  • Document detailed requirements/specifications and communicate actively with project and business stakeholders. 

  • Oversee the documentation of user requirements, complex business rules, user stories, and tool requirements and support system tests in collaboration with IT and business stakeholders/champions.

  • Facilitate the decision-making process and develop the functional design document that will drive the development process (if modifications/customizations are required, either to processes or to the Microsoft Dynamics CRM application.)

  • Proactively identify continuous process improvements in the various CRM processes and find ways to make the processes work more efficiently for GSI business units.

  • Develop and manage the frequent recurring communication of system status to the project SteerCo, facilitating leadership prioritization discussions and decision making.


Key Experience and Qualifications:



  • Solid technical D365 experience combined with the ability to manage stakeholders with competing priorities effectively and collaboratively.

  • Solid CRM operational project leadership experience with increasing levels of responsibility. 

  • Strong ability to analyze moderately complex problems and break them down into logical parts and offer options/solutions. 

  • Ability to interface and effectively collaborate with other product owners, IT resources and project team members to achieve the goals of the GSI Harmonization Program

  • Able to commit up to 15 hours/week through the end of 2026